Senior Support Engineer

hace 1 semana

Argentina EPAM Systems A tiempo completo

Become a key member of our client-focused team as a Senior Support Engineer , tasked with delivering expert IT support and managing internal infrastructure. You will address end-user computing challenges, oversee hardware and software systems, and ensure continuous IT service excellence. Join us to apply your advanced skills and advance your professional journey. Responsibilities Resolve end-user computing and IT-related problems efficiently Deploy and configure operating systems and software applications Oversee infrastructure to maintain peak performance and reliability Update and manage hardware assets with precision Adhere strictly to IT operational procedures and guidelines Prepare necessary technical documentation and reports Diagnose and fix network and client/server connectivity issues Support and maintain MacOS and Windows user environments Administer identity and access controls via Active Directory and group policies Manage Okta Workforce Identity platform administration Support device management platforms including Microsoft Intune, JAMF/Kandji, and Cisco Meraki Collaborate with remote teams to ensure deadlines and SLAs are met Implement IT Service Management processes covering service requests, changes, assets, incidents, and problem resolution Requirements Proven experience with end-user computing technology, minimum 2 years in IT support Practical knowledge of hardware and software troubleshooting on MacOS and Windows Familiarity with Microsoft Office suite and Google Workspace support Solid understanding of networking and client/server troubleshooting techniques Experience with Active Directory, group policy management, and identity access controls Proficiency in Okta administration, Cisco Meraki, JAMF/Kandji, and Microsoft Intune MDM systems Strong communication skills combined with excellent customer service orientation Demonstrated capability to meet strict deadlines and service level agreements Competence working effectively in distributed team environments under pressure General knowledge of IT Service Management disciplines including service request, change, asset, incident, and problem management English language skills at B2+ level We offer International projects with top brands Work with global teams of highly skilled, diverse peers Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn #J-18808-Ljbffr

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