Client Account Services Specialist

Join to apply for the Client Account Services Specialist role at JPMorganChase . Job Description We offer a unique opportunity to serve as a subject matter expert and perform advanced/complex customer onboarding by consulting with the business and customers to meet key deliverables. As a Client Account Services Specialist in the Collateral Service Delivery Team you will be part of a client‑facing group whose core responsibilities include managing advanced / complex client account onboarding, consulting & guiding clients through account opening, closure & maintenance requirements as well as managing client & internal partner queries related to account reference data. Job Responsibilities Develop onboarding strategies for major implementations aligning priorities appropriately to meet business needs and client deadlines Manage end‑to‑end account activities projects including fund launches, closures, mergers, and remediations Proactively build strong client relationships; attend client workshops and due diligence meetings Perform authentication and first line of data quality checks ensuring all MDRs are met Develop strong working relationships with key internal partners to provide seamless client delivery Identify opportunities for process improvements focusing on quality, efficiency and timeliness—reducing cycle time and eliminating manual/bespoke processes Maintain a comprehensive knowledge of the account opening and maintenance workflow and end‑to‑end ownership of all related requirements including SLAs & KPIs Develop and maintain an email workflow tool including reference and static data detailed information, responsible for reference/static data integrity, quality control checks and processes Provide support on new product and technology initiatives Required Qualifications, Capabilities, and Skills Client relationship management / Client‑facing experience of at least 4 years Strong time management skills, self‑directing and capable of dealing with high‑pressure, time‑sensitive tasks Ability to demonstrate flexibility and operate in a changeable environment Organizational, analytical and problem‑resolution skills Strong teamwork and influencing skills Oral and written communication—effective interface with clients and internal partners Preferred Qualifications, Capabilities, and Skills Collateral and/or Tri‑Party workflow, product, processes and procedures knowledge Wider Securities Services industry knowledge Experience with digital tools—Xceptor, Tableau, Alteryx ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. #J-18808-Ljbffr