Remote IT Support Analyst
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Howard is seeking a motivated IT support specialist to own first-line triage and resolution for tickets across the company’s operational stack. You will work closely with the IT Systems Manager to triage, resolve, and escalate as needed, gaining exposure to QBO, Ramp, Payra, and Stripe within a growing, remote-friendly team.
You will handle onboarding/offboarding automation tasks, build a practical knowledge base, and improve ticket documentation while maintaining SLA compliance and clear