Product Manager Associate

Join to apply for the Product Manager Associate role at JPMorganChase 1 day ago Be among the first 25 applicants Product Manager – Global Capture: Product Associate At JPMC, Product Managers are the CEO’s of the product and are responsible for the end‑to‑end success of the product and the team. We are looking for a Product Manager to join our Global Capture Product team within the Business Collaboration organization. The goal of the team is to deliver an industry leading voice recording service for the business, focused on ensuring the completeness of record for both regulatory and business best practice recorded populations. The team is undertaking a large body of work that includes uplifting voice recording applications to the latest versions and positioning for cloud deployments, developing an industry‑leading control framework for managing the recorded user population, and ensuring operational integrity of the data generated. As a Product Manager, you will set long‑term strategy, organize teams, manage P&L, and drive engagement with customers and stakeholders. The global feature teams are based in New Jersey, Bengaluru, Hyderabad, London, Columbus and Plano, and work in an agile, multi‑functional environment. Primary Responsibilities Defines and communicates product vision and strategy in line with customers’ long‑term business goals. Conducts market research and tracks industry developments regarding productivity, collaboration, data, and archive systems, and understands implications to product vision and strategy. Identifies market need, interfacing with line of business technology customers as needed to define the scope and position of the product. Defines and manages the product's business metrics, including cost, feature & functionality, risk posture and reliability. Creates and maintains the product's definition, product roadmap and customer‑facing SLOs/SLAs. Prioritizes the product backlog and maintains a vision for the product. Oversees and drives the go‑to‑market and strategic marketing plans for the product. Creates a safe environment for experimentation and failures to support fast learning cycles. Manages the senior stakeholder community and customer advisory boards. Leads by example, exhibiting robust risk measures while advocating for adherence throughout the development lifecycle. Owns the P&L of the product. Drives our cloud strategy for our information archive platforms. Relevant Qualifications Experience in technology product management role within an enterprise environment. Product management experience with an emphasis on delivering voice/voice recording solutions to end users and control functions. Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions. Understanding of the end‑to‑end software development process, including product strategy development, customer engagement, architecture design, engineering, implementation, and operations. Knowledge of voice and voice recording systems deployed within the financial services industry; cloud vendors, NICE NTR/X, Compass, RedBox, IPC Unigy, Cloud 9, Mobile voice recording, large‑scale contact center recording, storage technologies, recording assurance (record completeness), recorded user population management and provisioning. Understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.). Good written and verbal communication skills with the ability to articulate concepts to senior management and customers. Experience building strong, cohesive partnerships with key stakeholders. Good interpersonal skills to manage relationships with a variety of partners and stakeholders. Experience writing technical stories in JIRA/confluence using industry standard notations. When you work at JPMorgan Chase & Co., you are not just working at a global financial institution. You are an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. At JPMorgan Chase & Co. we value the unique skills of every employee and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development and offer competitive benefits and compensation. If you are looking to build your career as part of a global technology team, tackling big challenges that impact the lives of people and companies worldwide, we want to meet you. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Other Information Seniority level: Not Applicable Employment type: Full‑time Job function: Product Management and Marketing #J-18808-Ljbffr