Premium Services Seasonal Assistant

Premium Services Seasonal Assistant page is loaded## Premium Services Seasonal Assistantlocations: Mercedes-Benz Stadiumtime type: Part timeposted on: Posted Todayjob requisition id: R **Position Summary:** The Premium Services Seasonal Assistant role offers a unique opportunity to gain hands-on experience in managing the premium seating experience for NFL, MLS, and other high-profile sports and entertainment events. This position is ideal for individuals passionate about hospitality, customer service, and event operations. You will play a key role in delivering first-class service through relationship building, proactive communication, and exceptional event-day execution.Reporting to the Manager, Premium Services, you will assist in ensuring that every Premium Member enjoys a seamless and memorable experience. This role requires a high level of professionalism, attention to detail, and the ability to thrive in a fast-paced environment.**This is a seasonal, in-person role based at Mercedes-Benz Stadium in downtown Atlanta, starting January 2026 and ending December 2026.****Key Responsibilities:*** **Premium Member Engagement:** + Develop, enhance, and maintain strong relationships with Premium Members via phone, email, and in-person interactions. + Serve as a trusted resource for members, ensuring their needs are met promptly and professionally.* **Customer Service Excellence:** + Deliver exceptional service related to renewals, benefits, retention, ticketing, finance, and account management. + Provide timely and accurate information to Premium Members and fans, ensuring a positive experience at every touchpoint.* **Operational & Event Day Support:** + Assist Premium Services Managers & Executives with event-day operations, including suite inspections, dark day suite use, and special service projects. + Act as a liaison between Premium Members and stadium operations to resolve issues quickly and effectively. + Manage and update records within Archtics and CRM ticketing systems to ensure accuracy and compliance.* **Problem Solving:** + Identify, troubleshoot, and resolve unusual or adverse situations using sound judgment and a quick-response approach. + Escalate complex issues to management when necessary while maintaining a customer-first mindset.* **Administrative Duties:** + Assist with special projects, reporting, and other tasks as assigned by the Premium Services leadership team.**Expectations & Qualifications:*** **Professionalism:** + Always maintain a polished and professional demeanor, representing the Premium Services brand.* **Communication Skills:** + Strong verbal and written communication skills with the ability to interact confidently with high-profile clients.* **Attention to Detail:** + Ability to manage multiple tasks while ensuring accuracy and quality in all work.* **Team Player:** + Collaborate effectively with internal teams and contribute to a positive work environment.* **Technical Skills:** + Familiarity with ticketing systems (Archtics) and CRM platforms preferred; proficiency in Microsoft Office Suite required.* **Flexibility:** + Must be available to work evenings, weekends, and holidays as required by the event schedule.**Education & Experience:*** Pursuing or completed a degree in Sports Management, Hospitality, Business, or related field preferred.* Previous experience in customer service, hospitality, or event operations is a plus.**About Mercedes-Benz Stadium**Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council.Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and thirteen founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, Ticketmaster, and Delta Airlines.To learn more about Mercedes-Benz Stadium visit Follow us on and #J-18808-Ljbffr