Virtual Assistant
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CS Outsource is looking for an experienced Short-Term Rental (STR) Property Manager Virtual Assistant to support US-based clients with the daily management and operations of vacation rentals and short-term rental properties. The ideal candidate will have hands-on experience with Airbnb, Vrbo, Guesty, Hostaway , and other property management systems, along with strong skills in guest communication, maintenance coordination, and listing management.
Key Responsibilities
- Manage day-to-day operations of short-term rental (STR) properties listed on Airbnb, Vrbo , and other booking platforms.
- Handle guest communication , booking inquiries, check-in/check-out instructions, complaints, and guest concerns.
- Manage reservations, availability calendars, and listing updates across multiple booking platforms.
- Use Guesty, Hostaway , or similar property management systems to manage reservations and streamline daily operations.
- Monitor pricing, occupancy, and booking performance to support revenue growth.
- Coordinate cleaning teams, maintenance vendors, and property inspections between guest stays.
- Resolve guest issues, urgent maintenance requests, and operational escalations promptly.
- Maintain accurate property records, booking details, and operational documentation.
- Communicate with property owners regarding property performance, maintenance, and operational updates.
- Ensure properties are guest-ready and meet quality standards before check-in.
- Monitor guest reviews and feedback and implement improvements to enhance guest satisfaction.
- Follow established standard operating procedures (SOPs) and help improve operational efficiency.
Requirements
- Proven experience in STR property management or vacation rental operations .
- Hands-on experience with Airbnb and Vrbo .
- Practical experience using Guesty, Hostaway , or similar property management systems.
- Strong understanding of guest relations, reservation management, and property operations .
- Experience coordinating cleaning, maintenance, and property turnovers .
- Excellent written and verbal English communication skills .
- Strong organizational, problem-solving, and multitasking abilities .
- Ability to manage multiple properties and handle time-sensitive issues.
- High attention to detail and a guest-focused mindset .
- Ability to work independently in a remote environment .
Preferred Qualifications
- Experience with property management systems such as Guesty, Hostaway, Hospitable, Lodgify, or Hostfully .
- Familiarity with revenue management tools such as PriceLabs or Beyond Pricing .
- Experience with channel management, pricing optimization, and occupancy management .
- Knowledge of vendor management, maintenance coordination, and owner reporting .
- Previous experience supporting US-based property management companies .
Working Hours
- Full-time, aligned with US business hours .
- Flexibility to handle urgent guest issues and operational needs when required.
Why Join Us?
- Fully remote work opportunity.
- Work directly with US-based clients .
- Opportunities for long-term career growth .
- Collaborative and professional work environment.
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