Director of Revenue Operations

We are seeking a highly motivated and experienced Director of Rev Ops to join our growing team. In this critical role, you will be responsible for leading and optimizing all aspects of our revenue operations function. What is the role? The Director of Revenue Operations will lead the strategy, systems, and processes that drive DOOR’s go-to-market success. Reporting directly to the Head of Revenue, this role will oversee the end-to-end revenue engine—from lead generation through customer success—ensuring alignment, data integrity, and operational excellence across all teams. This leader will play a key role in optimizing performance, driving growth, and building scalable processes that support DOOR’s mission to deliver smarter, more connected buildings. Who is DOOR? DOOR (formerly Latch) is unlocking the next era of Building Intelligence. We combine premium hardware, intuitive software, and automated operations into one seamless platform—helping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences. From smart access and in‑unit automation to building‑wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market. We believe smarter buildings make life simpler. At DOOR, you’ll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside. What will you do? Leadership and Strategy Drive the vision, strategy, and design of the GTM system across Marketing, Partnerships, Sales, Presales, Channel, and Customer Experience. Collaborate with senior leadership to align RevOps strategies with overall business goals Be an extension of the Head of Revenue to drive strategy, planning, operations and drive overall GTM execution in growth and efficiency. Operational Excellence Design and implement scalable, efficient processes and systems to enhance sales productivity and effectiveness across the organization. Optimization of the lead‑to‑cash process, ensuring seamless integration and alignment across marketing, sales, and customer success. Oversee Workato, CRM management (e.g., Salesforce), Netsuite, eCommerce (Shopify), RevOps tech stack and sales analytics tools to ensure data integrity, accuracy and trend analysis. Support Head of Revenue in critical SLT cadences including Board Prep, SLT strategy and operation planning, Company Kickoffs and All Hands events Run the Operating Cadence of GTM, including ownership GTM Kickoffs, QBRs, GTM Leadership standups, weekly GTM huddles, forecast reviews and EOQ deal desk reviews. Performance Management Develop and manage key performance indicators (KPIs) to monitor and improve sales performance and overall revenue operations. Implement advanced dashboards and reporting tools to provide actionable insights to marketing, sales, executive teams, and key stakeholders. Lead robust ICP design, segmentation, territory design and AE franchise health (QBRs, Pipeline, Forecasting) GTM Enablement Define, document, and refine GTM processes to create efficiency and ensure a consistent buyer journey and clear swimlanes Conduct regular assessments and feedback loops with teams to identify bottlenecks or barriers in the revenue process, adjusting as needed to drive performance. Maintain a centralized knowledge hub of ongoing training and assets related to GTM processes, product knowledge, and marketing assets in partnership with product marketing. Cross‑functional Collaboration Work closely with marketing, product, finance, people and customer success teams to ensure cohesive GTM strategies and execution. Facilitate effective communication and alignment across the GTM team and other departments, promoting a culture of collaboration. Drive continuous improvement initiatives, leveraging best practices to streamline workflows and enhance organizational productivity. What do you bring to DOOR? 7-10+ years of experience in Revenue Operations, Sales Operations, or a related role. Exceptional strategic thinking, analytical, and problem‑solving skills. Proven leadership experience with a track record of building and managing high‑performing teams and influencing at the senior leadership & executive level. Deep understanding of CRM systems (e.g., Salesforce) and advanced sales productivity and analytics tools (Tableau). Outstanding communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization. Demonstrated ability to thrive in a fast‑paced, dynamic environment and manage multiple priorities simultaneously. DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply. What is required (travel & physical requirements)? Travel: Roughly 10% per year What does DOOR bring to the table? We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer‑sponsored health, dental, vision and life options, and generous PTO, and an all‑of‑you, inclusive approach to benefits: Parental Leave DOOR provides company‑supported parental leave for both primary and non‑primary caregivers, along with tiered return‑to‑work options to support a smooth transition back to the workplace. Flexible Time Off We offer a flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well‑being—so they can bring their best selves to work. Flexible Working Days We support flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives. Comprehensive Health Coverage We offer medical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partners. Healthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costs. Life & AD&D Insurance DOOR provides employer‑paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage. Disability Benefits We sponsor both short‑term and long‑term disability coverage, offering financial protection in the event of an illness or injury that prevents you from working. Retirement Planning Employees are eligible to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options to support long‑term financial goals. DOOR Equipment Setup Employees get a full setup of hardware from our home line of products as well as FREE monitoring Joining us means: Having teammates all over the world in the US, Argentina, Spain and Romania. Collaborating in a fast‑paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career. Being encouraged to invent and innovate within your role and working in a company where calculated risk‑taking is highly encouraged and thinking outside the box is a must. We embrace diversity and strive to create an inclusive environment for all. Attention Job Seekers: Beware of job scams Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or DOOR: Communications from Latch or DOOR will always come from @ latch.com or @ door.com . Do not accept a job interview invitation with Latch or DOOR from anyone who does not contact you through an email that comes from @ latch.com or @ door.com . Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person. We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position. Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or DOOR unless you verified that the offer is from Latch or DOOR (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process. We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us. #J-18808-Ljbffr