Qualified Team Lead for a Fintech Company
hace 2 meses
Responsibilities
To motivate, develop and mentor team members in a dynamically changing environment.
Drive process performance to achieve and exceed SLA deliverables according to associates balanced scorecards.
Meet Shrinkage, Productivity, and attrition targets.
Manage / take accountability for dips in performance with adequate reinforcement plans proactively.
Performance Management: Week on week improvement of bottom quartile performers.
Effective and consistent communication with internal and external contacts.
Manage & delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs.
Detailed understanding of processes / SOPs run by team and ability to bring in improvements and efficiencies within operations.
Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness.
Conduct Team Huddles to discuss process updates, feedbacks, and key focus points for the day.
Answer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions.
Able to mentor the team in process & quality parameters, conduct live / remote audits of client interactions.
Perform Root Cause Analysis to identify key defects and create action plans/goals to improve.
Provide Direct Customer Support, calls, answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.
Create, Publish and Maintain operations related reports in a timely manner.
Discover training needs and support in training to provide the necessary coaching on ground.
Collaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance.
Any additional ad hoc tasks that may contribute to operational needs, better service to the client or improvement to the KPI.
Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation.
Record case resolutions in the contact centre tool based on client communication via phone, email, chat etc.
Requirements
Near native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client system.
Computer literate with a minimum typing skill of 50 wpm with 90% accuracy.
Excellent people management skills should have experience in previous roles.
Good experience in MS Office – Word, Excel, and PowerPoint.
Strong experience in presentation skills.
Excellent communication and customer service skills.
Excellent analytical and problem-solving capabilities.
Ability to drive initiatives in the team with creativity and a long-term vision.
Experience in initiating and implementing process improvements.
Experience in Customer Support/Customer Relationship/Customer Service
Hands-on experience in back-office activities – Live Chat and Social Media.
Take ownership to manage deliverables across multiple assignments.
Should be a self-motivated achiever.
What we offer
Relocation package and full support in the relocation process
Working in an international environment
Career opportunities
Working in a place where new ideas and process improvement are always appreciated
Benefits – health insurance, team-building activities, taxi services, free gym, etc.
Engage in additional sports and social responsibility activities
Flexible work schedule
Salary above the average level in Latvia
Professional training and excellent experience in customer care
________________________________________________________________________
If you believe this role is the right fit for you, we encourage you to apply. We look forward to scheduling an interview with you soon.
-
Fintech Team Lead
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Recruitas A tiempo completoOverviewAs a Qualified Team Lead at Recruitas, you will be responsible for motivating, developing, and mentoring team members in a dynamic environment. Your key focus areas will include driving process performance to achieve and exceed SLA deliverables, meeting shrinkage, productivity, and attrition targets, and managing dips in performance with proactive...
-
Contact Center Team Lead
hace 5 meses
Buenos Aires, Argentina Fiserv, Inc. A tiempo completo**Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...
-
Procurement Team Lead
hace 6 meses
Capital Federal, Buenos Aires, Argentina ABB A tiempo completo**Procurement Team Lead**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This position...
-
Technical Lead
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Wibit Consulting & Services (WibitCS) A tiempo completoInnovative fintech companies are constantly evolving to stay ahead of the competition. At Wibit Consulting & Services (WibitCS), we pride ourselves on delivering cutting-edge technology solutions that drive growth and success.Our Offer:A highly competitive salary: $120,000 per yearWe're seeking a skilled Technical Lead - Fintech Quality Assurance...
-
Tech Lead in Fintech Development
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Wibit Consulting & Services (WibitCS) A tiempo completoIn a rapidly evolving fintech landscape, Wibit Consulting & Services (WibitCS) is seeking a skilled Tech Lead to drive product quality and innovation.Compensation:A competitive salary of $120,000 per annum, plus performance-based incentives, reflects the company's commitment to attracting top talent.About the Role:Collaborate with clients and stakeholders to...
-
Sales Development Team Lead
hace 3 semanas
Buenos Aires, Buenos Aires C.F., Argentina LatamCent A tiempo completoAbout Growth EraGrowth Era is a pioneering Sales Development as a Service and growth solutions company, committed to delivering exceptional sales pipeline and funnel management for a diverse range of organizations. Leveraging specialized talent, economies of scale, and continuous analytics, Growth Era provides a full-scale, multi-channel outreach Sales...
-
Cloud Infrastructure Specialist
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Market Pay A tiempo completoJob DescriptionWe are seeking a highly skilled Cloud Infrastructure Specialist to lead our DevOps team in Paris. This is an excellent opportunity for someone who wants to take their career to the next level and be part of a fast-growing Fintech company.About UsMarket Pay is a leading provider of enterprise payment solutions to globally recognized brands. We...
-
Creative Lead for Ecommerce Company
hace 6 meses
Buenos Aires, Argentina Paired A tiempo completoPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client, a US-based ecommerce company, is seeking a...
-
SDR Team Lead
hace 2 meses
Buenos Aires, Argentina Signaturit Group A tiempo completoAbout usSignaturit Group is a company that is revolutionizing the way people do business through secure digital transactions. With over 250000 customers in more than 40 countries, we provide electronic signature and digital identification solutions that allow users to sign over 78 million documents digitally.As a trusted third party, we are eIDAS certified...
-
Sales Development Rep Team Lead
hace 2 días
Buenos Aires, Buenos Aires C.F., Argentina LatamCent A tiempo completoAbout the Role:">Job Title: Sales Development Rep Manager">The ideal candidate for this role is a seasoned sales development leader with experience in managing high-performing teams. As a Sales Development Rep Manager, you will be responsible for leading a team of 8-10 SDRs to achieve new meetings targets for our clients.">Main Responsibilities:">Lead and...
-
Lead Qualification Specialist
hace 2 meses
Buenos Aires, Argentina Staffing Connections Group A tiempo completo**Company Overview**: We are a dynamic and growing company seeking a **Lead Qualification Specialist** to join our team. If you are passionate about research, data accuracy, and contributing to the success of a sales team, we want to hear from you! **Position Overview**: As a Lead Qualification Specialist, you will be responsible for gathering and verifying...
-
Fintech Inbound Marketing Lead
hace 5 meses
Buenos Aires, Argentina AgileEngine A tiempo completo**What you will do** - Define Digital Marketing Strategy to acquire fintech customers; - Define and execute action plans per platform (i.e. Paid Media, SEO, Content Marketing); - Work with technical engineers to design the fintech oriented landing page; - Set up and track analytics. **Must haves** - +5 years in digital marketing (Google Ads, LinkedIn); - +5...
-
Customer Service Team Lead
hace 4 semanas
Buenos Aires, Buenos Aires C.F., Argentina Victorian Plumbing A tiempo completoCustomer Service Team Lead OpportunityWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Victorian Plumbing. As a key member of our customer service function, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key...
-
Sales Development Representative Team Lead
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Signaturit Group A tiempo completoAt Signaturit Group, we are revolutionizing the way businesses operate through secure digital transactions. With over 250,000 customers in more than 40 countries, our electronic signature and digital identification solutions enable users to sign over 78 million documents digitally.We are eIDAS certified and adhere to European standards and the ANSSI General...
-
IT Recruiter for Growing Company
hace 3 semanas
Buenos Aires, Buenos Aires C.F., Argentina Talent Connect A tiempo completoTalent Connect: Senior Freelance IT RecruiterWe are seeking an experienced IT recruiter to join our team on a freelance basis. As a Senior Freelance IT Recruiter, you will be responsible for managing the entire IT recruitment process, identifying and attracting qualified talent, and collaborating with team leaders to understand specific needs and position...
-
Backend Team Lead
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Mood Hr A tiempo completoWe are seeking a Backend Team Lead (.NET) to join our team in Buenos Aires.Key responsibilities:Lead a team of backend developers, promoting effective development practices and collaborating on the definition and achievement of technical objectives.Develop and maintain applications in .NET and .NET Core, actively contributing to code development as a...
-
Tech Support Team Lead
hace 3 meses
Buenos Aires, Argentina Top Remote Talent A tiempo completoThe team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success. You will join an international team of first-class...
-
Salesforce Technical Lead
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Market Pay A tiempo completoCompany OverviewMarket Pay is a fast-growing and profitable fintech company that provides enterprise payment solutions to globally recognized brands. With a presence in multiple countries, we operate in an international work environment where collaboration is key to create cutting-edge payment solutions for various environments.We embrace a flat...
-
One Company Project Lead
hace 5 meses
Buenos Aires, Argentina Ecolab A tiempo completoThe **PMO - One Company Project Lead** will play a vital role in managing the execution of the One Company Program. This person will report directly to the Program Manager of One Company. They will ensure delivery of strategic benefits while staying within timeline constraints. This position requires strong leadership, organizational, and communication...
-
Lead Fintech Sales Strategist
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Wibit Consulting & Services (WibitCS) A tiempo completoAbout the Role:Wibit Consulting & Services (WibitCS) is seeking an experienced Senior Sales Manager to join our team remotely across the EU. This role offers a unique opportunity to build and nurture high-value relationships within high-risk industries like gaming and crypto, driving business growth through dynamic sales strategies and impactful...