Workforce Management Analyst

hace 4 semanas


Buenos Aires, Argentina KAVAK A tiempo completo

Nosotros

KAVAK.com es el Ecommerce #1 de autos en Latinoamérica. Traemos confianza, rapidez y seguridad al mercado automotriz de usados. A través de nuestra plataforma facilitamos a los usuarios encontrar el vehículo de sus sueños o vender el suyo desde la comodidad de una computadora o dispositivo móvil. Además, ofrecemos una experiencia práctica y confiable de compraventa en la que otorgamos la mejor oferta del mercado.

Equipo

Nuestro equipo es la prioridad #1. Crecemos juntos y somos responsables por nuestro desarrollo. Nos encanta aprender de la retroalimentación, tomar riesgos y formarnos constantemente. Trabajamos de forma inteligente y hacemos que las cosas sucedan: Work Smart & Make Shit Happen

Tu Misión

Determinar requisitos de personal considerando diferentes variables inherentes al negocio para corto, mediano y largo plazo, evitando colas de espera excesivas y perdida de posibles oportunidades, minimizando tiempos improductivos o de baja ocupación (ocio/avail) y alcanzando los objetivos del área.

¿Qué vas a hacer?

Elaborar y analizar y pronosticar la demanda y la productividad para los diferentes roles de atención en los distintos puntos de contacto del cliente KAVAK  Realizar requisitos de personal (planificación) teniendo en cuenta diferentes variables de negocio para corto, mediano y largo plazo Realizar programaciones eficientes que permitan alocar al personal en el momento correcto, garantizando el cumplimiento de las reglas de programación. Velar por el cumplimiento de la planificación de personal en los diferentes roles alineado a las necesidades operativas y de la organización.

¿Qué estamos buscando?

Graduado o estudiante avanzado en carreras como: Actuario, Economía, Ingeniería o afines. Capacidad de análisis y correlación de múltiples variables. Alta orientación a resultados. Conocimiento de norma COPC (deseable).  Flexibilidad y adaptación al cambio. Experiencia en manejo y análisis de grandes volúmenes de datos e información: analítica de tableros de seguimiento, estudios analíticos (descriptivos y predictivos). Experiencia en pronostico, planificación y presupuesto (deseable). Conocimiento del Negocio de call center y del entorno de Atención a Clientes Manejo avanzado de Google sheets.

Si te apasiona la disrupción junto con una excelente ejecución, si te encantan los desafíos y tomar decisiones basadas en datos y estás orientado a la misión, KAVAK es el lugar para vos



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