Customer Success Manager

Job Description

As a portfolio manager, you will be responsible for the gross retention, CSAT, health score, and lock-in score of the partners and take proactive actions to improve these metrics. You will work in coordination with the Product Onboarding, Technical Account Management, and Account Management teams, and you will be the primary contact of the partner . Your primary responsibility will be orchestrating all efforts to keep adoption and usage high with driving value recognition. Your daily responsibilities will include providing the best use cases according to the partner, helping them with panel usage, training new partners, and being a consultant to use our products in the best way according to the partners' needs. While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.

What we expect from you

A university degree in Business, Marketing, Engineering, or related fields, MBA preferred 2+ years relevant work experience in customer-facing customer success, account management, or strategic consulting organization. SaaS experience is a benefit. Knowledge or experience with digital marketing; martech our advertising; Strong communication skills in both writing and speaking (English & Portuguese, Spanish will be a plus) High sense of responsibility and accountability Strategic thinking with excellent project management skills To be customer-oriented and able to establish a robust relationship with the assigned customer base To be self-motivated, a proactive teammate with innovative ideas to improve customer loyalty and adoption

Hold on Life’s a two-way road Here’s what you’ll enjoy while spending time with us (perks, anyone?)

We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. You’ll have space to share your skills through training and workshops if you wish. Sharing is caring We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want You’ll have a chance to work in an international, diverse and inclusive environment Our working model embraces the best of both worlds with a delightful hybrid approach, where we head to the office three times a week to foster creativity, collaboration, and a vibrant team spirit. You’ll be part of an industry that’s shaping the future of customer experiences. Don’t believe us? Just ask Google.

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