DevOps Support Engineer
hace 1 mes
TechBiz Global is a leading IT recruitment company. We provide IT recruitment, outstaffing, outsourcing, software development, and different consulting services with a primary focus on making our partners achieve their business goals successfully.
At TechBiz Global, we celebrate diversity and are promoting an inclusive environment. Our clients and partners are located around the world.
OverviewOur client is a global cloud managed services provider (MSP) that specializes in Tech companies (startups, SME’s, ISV’s and Unicorns).
They use their passion to help companies plan, build, and run Azure/AWS based solutions by offering zero-cost consultancy, training, 24/7 support, cloud cost optimization and much more. For their client It is more than “Just” using the cloud.
They live and breathe the production life-cycle, and understand how fast and agile the customers need to be.
Responsibilities:
- Provide front-line technical support with exceptional customer service via 2bcloud support system (Zendesk) and Teams meetings.
- Review customer inquiries and questions, acquire all relevant details, troubleshoot, and resolve issues.
- Document all incoming cases reported by end-users via telephone, ticketing system, and other support channels as required.
- Identify and escalate priority issues per client specifications.
- Work closely with customers, engineering team, management team, and sales team as a point of contact for client issues.
- Understand processes, event management and prioritization.
- Follow written procedures, share knowledge among the team, create new documentation for both technical and end-user roles.
- Ability to work in shifts. Mostly in morning or evening shift (08:00-17:00 or 11:00-20:00)
- Considering working at night. (5-8 night shifts per month instead of the day shifts)
- Customer Support experience in customer-facing technical roles (Must).
- Previous experience in IT or business support organizations (Must).
- Experience working in cloud-based environments (AzureAWS – High Advantage).
- Excellent problem solving and multitasking skills.
- Ability to self-manage and take initiative.
- Understanding of Windows environment, Active Directory services, Networking, Cloud Infrastructure and Remote management tools (High advantage).
- Strong verbal and written communication skills in English.
What we offer:
- Remote work
- Competitive salary
- Solid onboarding with a hands-on approach to giving you an easy start
- A great atmosphere among professionals who are passionate about their work
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