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Job Description
• Recepción, análisis y gestión de disputas de transacciones nacionales e internacionales, con México como mercado principal.
• Validación de documentación de soporte para la resolución de casos.
• Registro y seguimiento de disputas en sistemas internos y plataformas de las marcas.
• Comunicación con áreas internas (Soporte, Account Management, Producto), proveedores externos (Procesadores, Marcas, Grupo Merlos, etc.) y clientes B2B para recopilar información relevante.
• Monitoreo de tiempos de respuesta y cumplimiento de SLA establecidos por marcas y reguladores.
• Elaboración de reportes básicos sobre volumen, estatus y resultados de disputas.
• Apoyo en la implementación de mejoras en procesos de gestión de disputas.
• Contribuir al equipo de Operaciones de Tarjetas en procesos de emisión, intercambio, contracargos y liquidación a comercios.
• Ejecutar liquidaciones, dispersiones, conciliaciones y actividades relacionadas con el flujo de emisión de clientes.
• Asegurar la entrega de proyectos en tiempo, alcance y presupuesto definidos.
• Desarrollar alcances y objetivos de proyectos de mejora, involucrando a las partes interesadas y garantizando viabilidad técnica.
• Reportar y escalar a la dirección cuando sea necesario.
• Establecer y mantener relaciones con terceros y proveedores.
• Crear y mantener documentación integral de proyectos. Transnetwork is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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