Patient Support

Job Title:  Patient Support & Billing Specialist
Position Type: Full-Time

Working Hours: 11:00 PM–9:00 AM  Monday - Thursday 

9:00 AM to 4:00 PM Friday Eastern Daylight Time

Salary rate: $6-$8 per hour

 Job Responsibilities:

• Answer inbound and outbound patient calls, emails, and text messages.
• Schedule, reschedule, and confirm routine and urgent appointments.
• Assist patients with telehealth appointments and virtual care coordination.
• Update and maintain accurate patient records in the EMR.
• Verify insurance eligibility, benefits, and coverage.
• Process and submit medical claims.
• Follow up on claim status and basic billing concerns.
• Assist with medical coding and review records for billing accuracy.
• Coordinate communication between patients, providers, and administrative teams.
• Provide general medical administrative and provider support.
• Maintain patient confidentiality and follow HIPAA requirements.

• At least 1 year of experience in a medical or healthcare setting is required. 
• Experience with patient calls, scheduling, and medical reception.
• Hands-on experience with insurance verification and claims processing.
• Experience with medical billing and/or medical coding.
• Familiarity with CPT, ICD-10, and medical terminology is preferred.
• Strong written and spoken English communication skills.
• Proficient in Microsoft Office and Google Workspace.
• Comfortable learning proprietary EMR systems, including OrthoLive Proprietary EMR.
• Comfortable working overnight and participating in virtual video conference rooms.
• Able to multitask and work independently in a fast-paced environment.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.