Director of Operations

LOOKING FOR STELLAR TOP CANDIDATES

 

Position:  Director of Operations and Growth
Working Hours: Full-time│Remote with consistent agreed overlap with US Central Time
Search Location: South Africa or Latin America
Salary:  $3,500–$5,000
:  (Performance Bonus tied to profit, retention, and delivery)
:  The Final Salary Offer depends on the client’s decision, interview results, and experience

 

About the Client:

We help companies improve sales team performance through AI tools, call reviews, sales playbooks, onboarding, and weekly coaching. Its model combines software with hands-on service. Clients enter through a Revenue Gap Audit, followed by onboarding with a high-ticket retainer.

 

About the Role:

We need a hands-on leader who can turn our operating plan into a business that wins clients, delivers strong service, and makes a healthy profit. This person will own daily work across marketing, sales, and client delivery, reporting directly to the founder and Chief Visionary Officer.

 

Who We Want: An experienced operator who has run a B2B agency, consulting business, sales enablement company, or software business with a substantial service team. They should have managed department leads, owned budgets, improved client delivery, and connected sales growth to profit.

Role Responsibilities:

 

• Marketing Performance: Lead the marketing owner on campaigns, content, funnels, booking flows, and sales materials. Track qualified calls and acquisition cost.
• Sales Execution: Manage sales lead, pipeline, follow-up, forecasts, and cash collection with finance.
  Client Delivery: Manage audits, onboarding, setup, coaching schedules, client reporting, support, and renewals.
• People and Accountability: Set weekly priorities, assign owners and deadlines, run leadership meetings, coach team leads, and identify hiring needs.
• Profit and Capacity: Track delivery costs, staff hours, budgets, margins, refunds, and overdue payments with finance.
• Product Coordination: Work with product and technical leads on CRM connections, feature readiness, testing, and client issues.

 

Requirements:

• Leadership Background: 5+ years in operations or business leadership, including 2+ years managing several functions or team leads.
• Commercial Judgment: Can explain acquisition cost, conversion, cash collected, client retention, delivery cost, and gross margin.
• Delivery Experience: Has managed paying B2B clients, recurring services, onboarding, and client escalations.
• Systems and Communication: Strong spoken/written English; comfortable with CRMs, work boards, dashboards, spreadsheets, SOPs, and AI tools.

 

Expected Progress in First 90 Days:

• Days 1 to 30: Assess team, funnel, client journey, costs, and product readiness; establish one work board, named department owners, weekly scorecard, and clear handoffs.
• Days 31 to 60: Fix main bottlenecks; run weekly operating rhythm; track adoption, delivery time, and real service cost; launch suitable pilot clients.
• Days 61 to 90: Present commercial/delivery progress, client results, margin, and capacity; recommend what to scale, fix, and hire.

 

NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

PLEASE NOTE: 

→ We are looking for candidates based in Latin America, South Africa, or the Philippines. 
→ Please note that we process only one active application at a time—if you’ve applied for multiple roles, kindly direct any updates to the team handling your first application. 
→ To start processing, submit your resume in English. 
→ The final offer will be at the client’s discretion and will depend on your interview performance, skills, and experience.