Infrastructure Support Consultant

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as an Infrastructure Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide exceptional technical support via calls, chats, and emails
• Investigate and resolve connectivity questions and issues
• Diagnose why systems cannot connect to or pull data from different data platforms
• Collaborate with internal teams to ensure smooth data flows and integrations
• Maintain documentation and follow established support processes
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client's products and services
• Securely work with customers' sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed in this role:

• Excellent English (at least C1 for both spoken and written)
• Understanding of various data platforms, including Microsoft, Google, AWS, Azure, and on-premises databases
• Prior experience in technical support
• Ability to analyze and troubleshoot data connectivity issues across multiple environments
• Analytical & research skills
• Customer-oriented and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Virtual machines (e.g., Ubuntu) running on Kubernetes/k3s
• LDAP and Active Directory
• SSH tunnels, DNS
• SSL certificates and SSH keys
• SMB file servers
• Azure Blob and File storage
• Basic SQL querying
• Box and Google Drive permissions management
• Office 365 APIs and permissions handling
• Kubectl and shell command execution

Benefits and Perks:

• Fixed schedule: Monday-Friday, 3 PM – 11 PM CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.