Customer Advocacy Manager

DevRev

At DevRev, we're building the future of work with Computer – your AI teammate.

Computer is not just another tool. It's built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.
Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it's the only platform capable of…

Complete data unification
Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

Powerful search, reasoning, and action
Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

Extensions for your teams and customers
Computer doesn't make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn't just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It's why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

Job Description:

In Customer Advocacy At DevRev, you will play a crucial role in fostering a customer-centric culture within the organization. This position requires a passion for customer advocacy & marketing, content creation, excellent communication skills, and the ability to collaborate across various teams.

Responsibilities:

1. Identify Strategic Priorities:

•  Determine key areas for customer engagement and target audiences.
•  Collaborate with the Customer Success team to analyze user data and identify customer champions and detractors.

1. Innovative Engagement Approaches:

• Utilize usage metrics and automation to engage customer champions and address detractors.
• Plan and execute innovative approaches through social, events, webinars, press engagements, and conferences to maximize impact. 
• Build our Community Engagement plan and ensure ongoing engagement across our own and other community forums enhance DevRev's reach and presence.

1. Create and lead Customer Recruitment Strategies:

• Develop and implement strategies to recruit and nurture customer advocates.
• Drive revenue growth by strategically engaging with customers to increase user adoption. 
• Create and drive incentive strategies that provide customer's opportunities to expand their own reach and enrich themselves professionally.

1. Build scalable ways to engage with and across customer groups: 

• Grow user reviews and manage a scalable reference program. 
• Collaborate with the Marketing team to develop compelling messaging and leverage modern ways to generate content that resonates in the market. 
• Develop and curate experience surveys to gather valuable feedback to drive improvements in customer experience.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in a customer advocacy or customer success role.
• Strong communication and interpersonal skills.
• Ability to analyze customer feedback and derive actionable insights.
• Familiarity with product development processes is a plus.
• Strong understanding of the go-to-market function.
• Passion for creating exceptional customer experiences.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth's most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev