Manager, Consulting and Analytics

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Description

Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, technology, payments and economics, VCA solves the most strategic problems for our clients. VCA's core client segments include issuers, acquirers, merchants, fintechs, payment enablers and governments.

Within VCA exists VCA Implementation Services (VIS), a hands-on execution partner, implementing, operating, and optimizing Visa products in client environments to accelerate activation, portfolio growth, risk control, and data-driven performance.

We are looking for a high-performance individual to join its Implementation Services practice and play a key role in developing and delivering high impact projects in South Cone Region. The potential candidate will proactively engage with Visa Clients, by delivering, implementing and executing projects and solutions on behalf of issuers, acquirers and merchants. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner. 

The Implementation Services Manager will support the design, implementation and execution of VCA's recommendations. This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs and campaigns, card portfolio solutions, product development/redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region.  

This role will combine commercial intelligence with Visa's data assets, proprietary analytical solutions, cutting edge digital platforms, program capabilities, CRM best practices and partnerships to enable engaging interactions, optimized results and product enhancements.  

The potential candidate will proactively develop and carry on innovative and value-added use cases ensuring a smooth execution across all program stages including design, planning, segmentation, targeting, offering, distribution, reward fulfillment and performance management.  

Specific duties and responsibilities for this position include but are not limited to: 

• Campaign Management and Execution: Define and complete campaign briefs reflecting the objectives and mechanics to execute. Provide guidance, oversight and accountability for programs including coordination with internal teams and external partners. Establish timelines of projects and ensure execution meets deadlines. Plan, execute, and measure experiments and conversion tests Instrument conversion points and optimize user funnels. 
• Performance Management & Reporting: Track and measure program KPI's. Analyze results, provide insights and foster a virtuous cycle of continuous improvement. 
• Collaboration: Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visa's local, regional and global groups. 
• Data Management: manipulate and mine data proficiently through existing tools or programing skills, as well as augment traditional data with complementary sources 
• Data Descriptive Analysis: structure information in the most optimal way to accomplish and streamline ETL processes, as well as perform analysis to summarize business, portfolio, client and account level trends. Identify and inform opportunities.  
• Understand client needs and present tailored solutions
• Quantify solution value and differentiation
• Create sales materials and presentations
• Identify key stakeholders and processes
• Lead the team effectively
• Communicate solutions effectively to both technical and non-technical stakeholders
• Foster cordial relationships among different groups by displaying strong diplomacy skills
• Maintain a deep understanding of the competitive environment for Visa solutions
• Leverage understanding to shape solutions that differentiate Visa
• Communicate technical and non-technical aspects of solutions
• Build relationships for cross-selling and up-selling
• Work comfortably with diverse Visa clients
• Align all sales materials with Visa's core values and brand identity
• Develop profitable pricing strategies 
• Demonstrate strong project and program management skills

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 5 or more years of relevant work experience with a bachelor's degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Fully Bilingual Spanish / English 

Preferred Qualifications:

• 6 or more years of work experience with a bachelor's degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor's degree in quantitative fields such as business administration, economics, finance, computer science, engineering. Master's Degree in related fields a plus. 
• 5+ years of relevant experience in financial services industry, payments, consulting or similar. 
• Technological and AI driven mindset, digitally savvy and up to date with latest market and industry analytical and digital trends. 
• Problem solving ability with strategic focus on influencing ROI. Understanding of card and payment P&L and critical factors driving profitability. 
• Experience executing commercial programs in platforms like Salesforce, SAS, Adobe, Teradata or similar. 
• Programing skills in languages like SQL is a must. Nice to have: SAS, R, Python, Java and in big data environments knowledge. 
• Strong analytical skills and data-driven thinking 
• Solid knowledge of campaign execution and CRM results evaluation methodologies 
• Passionate, self-motivated, results oriented individual with the ability to handle numerous projects concurrently. 
• Excellent communication, storytelling and presentation skills 

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.