Associate Customer Service Supervisor

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina Ecolab A tiempo completo

 The primary focus of this position is to provide support, training, and work direction to team members.  The Associate Customer Service Supervisor – Team Leader -  monitors the team and individual performance and reviews areas that need improvement.  

What's in it For You: 

·       The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments 

·       The ability to make an impact and shape your career with a company that is passionate about growth 

·       The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best 

What You Will Do: 

·       Supports supervisor in helping manage day-today activities of Customer Service Group 

·       Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team 

·       Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams 

·       Creates and maintains scheduled and Key performance indicators for the Customer Service Groups 

·       Troubleshoots systems when issues arise 

·       Develop, create, and facilitate training procedures. Ensures all processes and procedures are documented and adhered to 

·       Provide training and support for new and existing employees 

·       Demonstrates knowledge of complex scenarios related to the order-to-cash process 

·       Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries 

Minimum Qualifications: 

·       Associate's, Bachelor's, or higher education degree completed or in process 

· years customer service or business-related experience required 

· years of people leadership experience 

·       Strong analytical skills 

·       Experience with Microsoft Office Suite software (Excel, Word, and Outlook) 

·       Excellent problem solving, investigation and troubleshooting skills 

·       Ability to work independently in a fast-paced environment 

·       No Immigration Sponsorship Available 

·       Internal Associates applying to this role must currently work within the North America Customer Service department 

Preferred Qualifications: 

·       Bachelor's degree 

· years Ecolab experience, preferably with customer service 

·       SAP experience 

·       Must be able to work successfully in a highly structured environment 

·       Strong oral and written communication skills 

·       Ability to interact professionally with others in a multi-division environment 

·       Critical attention to detail and highly dependable 

·       Ability to prioritize workflow while utilizing strong time management skills 

·       Ability to handle multiple tasks at once 

·       Ability to exercise good judgment in decision making 

 

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