Senior Business/System Analyst

Are you in Latin America? Join us as we actively recruit in this location, offering a comfortable remote environment. Submit your CV in English, and we'll get back to you

We invite a technically advanced and motivated Senior System Analyst with extensive experience in designing and improving processes and technical solutions to join our team. You will help us build and maintain high-quality software serving the needs of a top multinational chain of coffeehouses with over 38,000 stores in 80 countries. You will work together with multiple teams on various cloud components that support day-to-day store operations.

What's in it for you:

• Work with a globally recognized Fortune 500 company
• Help enhance and maintain a complex production system that features multiple In-Store and Above-Store components
• Join a team of skilled specialists with an incredible knowledge-sharing culture and a strong focus on team collaboration

Is that you?

• 5+ years of relevant experience in a System Analyst role
• Strong technical background with hands-on production monitoring experience
• Experience analyzing, monitoring, and supporting complex production environments using tools like Splunk and PagerDuty
• Excellent soft skills, effective stakeholder management and cross-team collaboration with a proactive, results-driven approach
• Hands-on experience in developing roadmaps, managing priorities, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with a variety of stakeholders
• Strong prioritization and backlog management skills with experience using Agile tools (Jira, Confluence)
• Ability to interpret dashboard metrics to support data-informed decisions
• Demonstrated ability to work with design and engineering to deliver customer-facing features
• Release and deployment coordination experience
• Ability to read and understand programming languages (.NET, C#, JavaScript, Python) and SQL
• Experience with SaaS or cloud software architectures
• Understanding of API-first product development approach
• Upper-Intermediate English level

Desirable:

• Exposure to large-scale restaurant or retail tech systems
• Background in engineering or software development
• Experience working in international, multicultural environments

Key responsibilities and your contribution

In this role, you'll contribute to production support efforts, guide system configuration and testing, and collaborate across teams to deliver effective, reliable solutions.

• Gather, analyze, and document requirements; support user story creation and backlog prioritization
• Apply LEAN techniques to optimize business process design
• Collaborate with engineering and SRE teams to guide system configuration, environment updates, and deployments
• Support data conversion by extracting, loading, and validating data
• Develop and review test plans, coordinate test environments, and validate results
• Assist in 24/7 critical system support through incident analysis and resolution
• Coordinate issue resolution with vendors and teams, ensuring clear communication
• Create and maintain system documentation and facilitate training
• Write and review ad-hoc queries for data analysis and reporting
• Support roadmap development and backlog management in collaboration with stakeholders and engineering teams

What's working at Dev.Pro like?

Dev.Pro is a global company that's been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background

 We are 99.9% remote — you can work from anywhere in the world

Get 30 paid days off per year to use however you like — vacations, holidays, or personal time

5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child

Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months

We pay in U.S. dollars and cover all approved overtime

 Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events

Our next steps:

Submit a CV in English — Intro call with a Recruiter — Internal interview — Client interview — Offer

Interested? Find out more:

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