Back Office Analyst

Company Description

We are SkillOnNet leading the iGaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

As a Cashier Analyst Agent, you will be helping to reduce risk exposure by verifying the identities of new customers. You will be preventing unscrupulous individuals from using financial businesses for illegal transactions.

Your Responsibilities

• Monitor and analyze incoming customer financial transactions in accordance with AML (Anti-Money Laundering) regulations, ensuring adherence to local and international compliance standards.
• Investigate and resolve payment-related issues, including failed deposits, delays, and duplicate transactions.
• Perform customer account reviews and verify player identities through KYC (Know Your Customer) procedures.
• Collect, validate, and archive KYC and SOF (Source of Funds) documentation in line with regulatory and internal policies.
• Identify, investigate, and escalate suspicious activity, potential fraud, and chargebacks to relevant teams.
• Conduct ongoing risk assessments of customer accounts, payment behaviors, and transactional anomalies.
• Process deposits, withdrawals, and internal transfer requests promptly and accurately, ensuring all transactions meet security and policy standards.
• Communicate directly with banks, e-wallets, card processors, and other payment providers to troubleshoot and resolve operational issues.
• Maintain accurate records of all financial transactions and user actions for audit and regulatory purposes.
• Ensure all back-office cashier duties are completed within agreed timelines and according to operational KPIs.
• Continuously review and suggest improvements to payment processes and cashier operations to optimize efficiency and customer satisfaction.
• Provide support to Customer Support and Compliance teams on cashier-related queries and escalations.
• Ensure full confidentiality, accuracy, and compliance in handling customer data and financial information, in line with GDPR and PCI DSS standards.

What we are looking for:

• English fluency
• Fluent in English, with excellent written and verbal communication skills.
• Strong ability to work both independently and collaboratively within a team environment.
• Capable of performing well under pressure and consistently meeting tight deadlines.
• Exceptional attention to detail and keen observational abilities.
• Highly analytical, with the capacity to interpret data and detect patterns or anomalies.
• Strong critical thinking and problem-solving skills, with a proactive mindset.
• Confident in making sound decisions based on available information and risk assessment.
• Flexibility to work in rotating shifts, including evenings, weekends, and public holidays.
• Proficient in computer use, with the ability to quickly adapt to new tools and systems.
• Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data.

What's in it for YOU?

• Excellent work environment
• Attractive salary package
• Annual incentive Bonus
• Monetary vouchers on Birthdays and other special occasions
• Options to enrol in Company's medical insurance plan
• Exciting company activities including monthly lunches, monthly corporate gatherings, competitions, daily snacks and many other activities.
• Casual Dress Code
• A chance to advance professionally inside one of the world's largest iGaming organisations.

What it's like to work at SkillOnNet

SkillOnNet believes that people come first, and our "family-oriented" global culture is what drives us. We care about our employees and make certain that they have access to the most relevant and helpful tools, benefits.