Student Services Manager for Applied Sport

The Student Services Manager will lead the program's student services in directing and supporting the students in several areas to assist in their success whilst at Dominican University of California, for example, mentoring and advising the ASPP (MA and SPP Certificate) students for upcoming semesters, updating student course maps and performing degree audits, scheduling the courses, liaising with adjunct faculty, and organizing and managing student appointments for current and new students.

The position requires knowledge and skills in sport and performance psychology at graduate level. In addition, this position will attend all team meetings, Town Hall meetings, Masterclasses, orientations and some open house events, and other special projects may be assigned by the program director.

About the ASPP Program

The Applied Sport and Performance Psychology Program is a thriving, unique and specialized program within the United States. This MA degree title does not exist anywhere else in the country and the program is fully aligned with the requirements for certification as a Certified Mental Performance Consultant (CMPC) through the Association for Applied Sport Psychology (AASP). This alignment is also not achieved by many programs in the U.S. thus adding to the specialized nature of the degree. As such, the faculty and staff team need to also have specialized qualifications and skills. 

Essential Duties and Responsibilities: 

Student Services

1. Lead and serve as primary academic advisor for all new and continuing program students.
2. Conduct degree audits according to the catalog year.
3. Advise students on course selection via group and individual meetings, then complete advising notes.
4. Advise students on CMPC criteria and status.
5. Create degree completion plans, which involves mapping out the remaining courses required.
6. Check pre-requisite requirements for students' eligibility to start placements. 
7. Provide student support or referrals to be successful in completing their remaining courses and to maintain retention rates.
8. Communicate with faculty any student concerns or issues in an effort to support student success.
9. Complete the course schedule with teaching faculty each semester, working closely with the director of operations for LAE.
10. Collaborate with other departments, e.g., University Financial Aid, Registration and Admissions to manage and provide recommendations on retainment processes, and other graduate programs for potential elective offerings. 
11. Update and maintain the Student Handbook.
12. Facilitate the student probation process with the ASPP Academic Standards Committee.
13. Create the Student Newsletter.
14. Maintain the curriculum road maps.
15. Maintain accurate lists of current students and alumni.

Program Administration Support

1. Attend ASPP team weekly meetings to discuss and work on projects, e.g., financial projections based on student enrolment and program accreditation documentation.  
2. In collaboration with the program director of ASPP, provides advice on program curriculum growth and direction.
3. Assist in social media posts where appropriate by creating and reposting content to facilitate marketing of the program. 
4. Attend DUC faculty/staff meetings.
5. Plan and attend new student orientations and events.   
6. Attend and facilitate Masterclasses and Town Hall meetings.
7. Attend and work on tasks given in ASPP retreats.
8. Serve as a resource to program faculty regarding academic advising, graduation requirements, coursework, and university policies and procedures.
9. Teach/supervise: As a CMPC, teaching and/or supervision/mentoring (for which CMPC is required) may be a part of this role
10. Perform other duties as assigned by the program director.

Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty and responsibility. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Master's degree in related field, e.g., sport psychology
• CMPC (Certified Mental Performance Consultant) credential
• Ability to manage multiple projects
• Proficiency with WORD, Excel, and scheduling programs
• Good interpersonal skills to work with students, staff and faculty
• Willingness to learn skills and practices in academic advising
• Ability to work and collaborate in a remote/hybrid environment

(please note: we can only hire in the following states where we have tax accounts: AZ, CA, FL, KY, MD, NC, OR, PA, TX, VA, and WA)

Dominican University of California is an independent, international, learner-centered university, offering both undergraduate and graduate programs. Dominican has a 1:10 teacher-to-student ratio, an average class size of 16, with a small-town feeling in a park- like campus. We blend interdisciplinary core courses, real-world studies, and small classes with close and supportive academic advising and mentoring

Dominican University of California is an Equal Opportunity Employer committed to excellence through diversity and takes pride in its multicultural environment. We are committed in thought, word, and deed to recruiting and retaining a workforce that values the diversity of its student body. The University actively promotes an institutional culture that practices equity and inclusion. We strongly encourage applications from members of all under-represented groups in higher education

Dominican University of California participates in E-Verify, an online system used to verify the employment eligibility of all new hires in accordance with federal law.