Community Manager

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Community Manager at Monks

Monks is looking for a Community Manager to join our ever-growing team. In this role, you will set and implement social media and communication campaigns to align with communication strategies. Additionally, our ideal candidate is a fast, organized, highly detail-oriented, yet flexible go-getter who identifies new opportunities to create impactful work.

Key Responsibilities

• Set and implement social media and communication campaigns to align with marketing strategies.
• Work on content calendars -along with the social strategist & the content creator- and make them come true, including the timely publishing of social media posts.
• Provide engaging text for social media responses and copies.
• Respond to comments and customer queries in a timely manner.
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
• Work closely with data analysts  to provide monthly and quarterly reports and optimization opportunities.
• Conduct social listening to identify trends and insights.
• Work collaboratively with social strategy, account management and creatives to ensure social media channels are on brand at all times.
• Stay up-to-date with digital technology trends and identify opportunities for growth and optimization.
• Analyze the conversation around the brand daily.
• Analyze brand performance (analytical skills essential) to drive effective results for client KPIs.
• Cover brand related events in real-time along with the content creator.

Background & Skills

• 1+ years of experience in Community Management.
• Knowledge of social media good practices in terms of formats and tone of voice.
• Ability to identify and track relevant community metrics.
• Knowledge of metrics, social listening tools and digital reports.
• Client-facing experience
• Experience in developing or implementing community manager strategies.
• Excellent verbal communication skills. 
• Excellent writing skills.

Desirable

• Understanding of the financial/banking industry.
• Experience with the Emplifi tool is a plus but not required.

#LI-Hybrid #LI-MB4

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry's best and most diverse digital talent—to help the world's trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek's Fastest Growing lists , ranks among Cannes Lions' Top 10 Creative Companies and is the only partner to have been placed in AdExchanger's Programmatic Power Players list every year In addition to being named Adweek's first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year , won a record number of FWAs and has earned a spot on Newsweek's Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.