ARG - Customer Service Representative

hace 1 semana

Buenos Aires, Buenos Aires C.F., Argentina Tidal A tiempo completo
Job Title: Customer Service Representative
Contractor Fee: $1,700-$2,300/month (USD)
Work Arrangement: Remote
Engagement Type: Independent Contractor
Commitment: Open to Part-time or Full-time
Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We're hiring a Customer Experience & Operations Support Specialist to support a fast-growing, premium direct-to-consumer brand in the home and lifestyle space.

This role is intentionally designed to balance high-touch customer support during peak periods with operational and administrative support during slower seasons, ensuring consistent value year-round. You'll serve as backup and overflow coverage for customer inquiries while also supporting internal teams with order coordination, wholesale support, reporting, and process improvement work.

The ideal candidate is empathetic with customers, highly organized, and comfortable shifting between customer-facing work and behind-the-scenes operational tasks.

Key Responsibilities:
Customer Experience & Support
  • Respond to customer inquiries related to orders, returns, exchanges, refunds, and product questions via email and other digital channels
  • Provide overflow and coverage support when the primary CX agent is unavailable or during seasonal spikes
  • Resolve issues in line with brand policies while maintaining a high standard of empathy and professionalism
  • Maintain strong product knowledge to confidently answer questions and make recommendations
Wholesale & Order Support
  • Assist with wholesale, bulk, and corporate order coordination
  • Support order logistics, ticketing, and basic freight-related coordination
  • Respond to wholesale partner questions related to orders and products
Operations & Internal Support (Off-Peak Focus)
  • Support internal teams with order tracking, inventory coordination, and reporting
  • Assist with basic administrative and operational tasks as assigned
  • Collaborate with fulfillment and warehouse partners to ensure smooth order execution
  • Help document CX processes, FAQs, and internal workflows to improve efficiency
Feedback & Continuous Improvement
  • Capture customer feedback and identify recurring themes or issues
  • Contribute ideas for improving customer experience, internal processes, and documentation
  • Act as a customer advocate internally by flagging trends and opportunities for improvement
Software/Platforms/Tools:
  • Helpdesk or ticketing systems (e.g., Gorgias, Zendesk, or similar)
  • Shopify or similar eCommerce platforms
  • Google Workspace (Docs, Sheets, Gmail)
  • Slack or similar team communication tools
Qualifications:
  • 3–5 years of freelancing experience.
  • Excellent written and verbal English communication (C1 or C2 level).
  • 1–3 years of experience in customer support, customer experience, or operations support
  • Experience supporting a DTC, eCommerce, or retail brand preferred
  • Strong written English communication skills with a calm, empathetic tone
  • Highly organized, detail-oriented, and comfortable juggling multiple priorities
  • Ability to think end-to-end from both a customer and business perspective
  • Proactive self-starter who can adapt workload based on seasonal demand
  • Comfortable working independently in a remote, fast-moving environment
Shift Schedule:
  • Monday to Friday, with some overlap with US business hours preferred
  • Increased coverage expectations during peak seasons and promotional periods
  • Flexible task allocation during off-peak periods

  • Customer Service Representative

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Latino Legends A tiempo completo

    Customer Service Representative (Remote - LATAM)Reports to: Customer Service ManagerJob Type: Full-TimeSalary: $1,500 – $1,700 USD/monthAbout the Role:Latino Legends is proud to partner with a fast-growing company in the fitness and wellness industry in its search for a Customer Service Representative based in Latin America. This fully remote role is an...

  • ARG - Customer Service Representative

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Tidal A tiempo completo

    Job Title: Customer Service Representative Contractor Fee: $1,700-$2,300/month (USD) Work Arrangement: Remote Engagement Type: Independent Contractor Commitment: Open to Part-time or Full-time Company Overview: Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses...

  • Customer Service Representative

    hace 19 horas

    Buenos Aires, Buenos Aires C.F., Argentina Pearl A tiempo completo

    Department: Customer Service and Client RelationsWork Arrangement: RemoteJob Type: Independent Contractor, Full TimeWork Schedule: US Time Zone (expected to be flexible with the client's preference, including weekends and US holidays during peak seasons)Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English...

  • Spanish+English Bilingual Customer Service Representative

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina TalentPop App A tiempo completo

    If you're looking for a role where your language skills can make a real difference, we have the perfect opportunity for you.We're seeking a Spanish+English Bilingual Customer Service Representative to join our remote team and act as a vital link between our brand and our Spanish-speaking customers.In this role, you'll be a trusted voice, providing solutions...

  • Customer Service Representative

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina VAME LTD A tiempo completo

    The Role: We are looking for a female candidate from Latin America (South America) to join our growing sales and client success team. The ideal candidate is organized, intelligent, and eager to learn new things, with excellent English and Spanish communication skills. She should be great at writing professional messages, building rapport, and engaging...

  • Customer Service Associate

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Ecolab A tiempo completo

    Join Ecolab's Customer Service team in Buenos Aires, and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab's products. As a team, we strive to exceed our objectives to help drive...

  • Customer Success Representative

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Pearl A tiempo completo

    Work Arrangement: Fully RemoteJob Type: Independent Contractor, Full-TimeWork Schedule: 40 hours per week, US time zonesLocations:Philippines (primary)LATAM (Mexico, Colombia, Brazil, Argentina)Other remote regions with strong English communication and customer service backgroundsAbout Pearl TalentPearl works with the top 1% of candidates from around the...

  • Customer Service Associate

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Ecolab A tiempo completo

    Join Ecolab's Customer Service team inBuenos Aires,and become part of a dynamic team that loves their work and enjoys each other. As a respectedCustomer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab's products. As a team, we strive to exceed our objectives to help drive...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Pearl A tiempo completo

    Department: Customer Service and Client RelationsWork Arrangement: RemoteJob Type: Independent Contractor, Full TimeWork Schedule: US Time Zone (expected to be flexible with the client's preference, including weekends and US holidays during peak seasons)Locations: LATAM (Mexico, Colombia, Argentina, Brazil), and other Spanish-speaking regions with excellent...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Pearl A tiempo completo

    Department: Customer Service and Client RelationsWork Arrangement: RemoteJob Type: Independent Contractor, Full TimeWork Schedule: US Time Zone (expected to be flexible with the client's preference, including weekends and US holidays during peak seasons)Locations: LATAM (Mexico, Colombia, Argentina, Brazil), and other Spanish-speaking regions with excellent...