Care Navigator

Job Title: Care Navigator Department: Call Center  Reports to: Senior Operations Manager
About Luna Joy Luna Joy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.
Job Overview We are looking for a compassionate and organized Care Navigator to serve as the first point of contact for individuals seeking care at Luna Joy. You will guide potential patients through our intake process, answer their questions, and help schedule their first appointments. Your role combines patient advocacy with light sales, ensuring each person feels supported and confident about their care journey.
As part of the Luna Joy team, you will play an essential role in directly contributing to supporting the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.
Key Responsibilities:Handle inbound and outbound calls, messages, and emails from potential clientsEducate patients on our mental health services and care pathwaysAssess client needs and help them book their initial appointmentProvide warm, empathetic follow-up to ensure care engagementMaintain accurate records using CRM and scheduling platformsCollaborate with clinical and operations teams to streamline handoffsMeet weekly goals for response time, conversion rate, and client satisfaction
Qualifications:
Minimum 2 years of experience in healthcare, patient intake, or care coordinationExperience in sales, customer service, or outreach rolesStrong verbal and written communication skills (C1-level English)Knowledge of mental health or women's health preferredTech-savvy and comfortable using tools like Google Workspace, CRMs, and telehealth platformsHighly empathetic, organized, and self-directed
Nice to Haves:Familiarity with U.S. insurance verification or benefits terminologyBackground in mental health advocacy or community outreach
Why Luna Joy?Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere.Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and opportunities for advancement as we continue to expand our reach and impact in the mental health space.
Compensation & Benefits:Compensation Range: $800 per month, based on the individual's location, experience, qualifications, and applicable federal and state minimum wage requirements.Access to educational resources and a supportive community of like-minded professionals.
Interview Process HR Screen: The first phase involves an initial screening with HR. During this stage, we will discuss your experience, skills, and alignment with Luna Joy's values and culture. This step ensures that you meet the basic qualifications and provides an opportunity for you to learn more about the company and the role. Second Phase with Hiring Manager: Candidates who pass the HR screen will move on to an interview with the Hiring Manager. In this phase, we dive deeper into your technical abilities, role-specific competencies, and how you approach challenges. The Hiring Manager will assess your fit within the team and your ability to contribute to Luna Joy's mission. Offer Stage: After the second phase, successful candidates will move to the offer stage. We will present a formal offer that includes compensation, benefits, and any additional details about the role. This is also your opportunity to ask any final questions before making your decision. Onboarding & Training: Once the offer is accepted, the onboarding process begins. You will be guided through setting up tools, learning about Luna Joy's systems and workflows, and engaging in any role-specific training. This phase ensures a smooth transition into your new role, setting you up for success from day one.
Inclusion Statement
At Luna Joy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women's mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at Luna Joy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work.

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