LQA Associate
hace 7 días
Our Story & Impact
At CQ fluency, we believe language access is healthcare.
For more than two decades, we've partnered with leading healthcare and life sciences organizations to make communication clear, culturally relevant, and compliant. We bring healthcare communications to life.
We combine Cultural Intelligence (CQ) with advanced language technology and AI to enable understanding that drives outcomes — improving member experience, advancing health literacy, and strengthening trust between people and the systems that serve them.
As a minority-owned strategic partner, CQ fluency delivers culturally relevant solutions that meet the highest standards of quality and compliance. Recognized on the Inc. 5000 Fastest-Growing Private Companies list consecutively for over a decade, we continue to redefine what's possible when innovation, empathy, and excellence intersect.
The Opportunity
We are looking for a LQA Associate to oversee our Language Quality Assurance / Quality Control Team (QC) Team. QC Specialists are responsible for assessing project specs and performing a thorough, non-language final review of documents before delivery of project.
Your Impact
- Gathers feedback from translators and proofreaders and passes it on to the project team.
- Monitor project activities and suggest improvements.
- Adhere to the localization instructions regarding quality provided by the customer
- Identify and reports linguistic issues and discrepancies.
- Cooperate on planning projects and solving project issues.
- Cooperate with the Project Manager during the projects.
- Provide feedback to translators, localizers and proofreaders.
- Contribute to the linguistic workflows and processes definitions and specifications.
- Evaluate the translators, localizers and proofreaders.
- Implement suggestions from the customer regarding the use of terminology, style etc.
- Implement changes required by external and internal customers.
- Organize project meetings with translators/localizers and proofreaders.
- Support and manage a pool of specialized linguists during Language Quality Management.
- Drive the language quality management of various accounts, depending on the volume, or specializes in assisting other accounts on language quality related areas.
- Manage linguistic queries.
- Assume responsibility for the quality of the accounts assigned.
Qualifications for Success
- Minimum 1 year of translation industry experience including use of translation tools
- Copy – editing/proofreading experience
- Outstanding verbal and written communication skills
- Positive attitude and a true team player
- Tech savvy, able to juggle multiple tasks under pressure in a fast-paced environment
- Energetic self-starter with initiative and creative approach to problem solving
- Strong computer skills including MS Office and Adobe software products
- Commitment to professional customer service
- Fluency in English and a second language
- Bachelor's degree or higher in translation or related field from an accredited institution
Our People. Our Promise.
At CQ fluency, we lead with understanding — it's both our mission and our mindset.
We listen deeply, communicate clearly, and act with purpose to create solutions that truly improve lives.
We build trust through transparency, integrity, and respect — earning the confidence of our clients, our partners, and each other. Every commitment we make is one we keep.
And we show resilience in everything we do. We grow through change, meet challenges with curiosity, and transform complexity into opportunity.
At CQ fluency, we don't just translate language — we translate understanding into action, bridging people, cultures, and healthcare systems so that communication becomes care.
We believe that when people are understood, outcomes improve — for our clients, our members, and our team.
