Onsite Event Coordinator

hace 9 horas

Buenos Aires, Buenos Aires C.F., Argentina FeverUp A tiempo completo

About the role

  • Coordinate and manage on-site event staff; ensuring each staff member is trained in their duties whether it is validating tickets, guaranteeing all staff goes through Fever policies.
  • Operations of the events:
    • Inventories: manage and control all devices used in the event (PDAs, computers, POS etc)
    • Validation: control the validation system and devices (Fever Partners App)
    • Flow: control flow of people throughout the entire experience avoiding bottlenecks, crowding and controlling queues
    • Onsite payment devices and accounts - F&B/Merch
  • Handle onsite customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Daily reporting to Fever Managers about the status of the event; including both the pre and post event findings and feedback, onsite incidences etc
  • Point of contact between partner/production/onsite staff and Fever. The Onsite Coordinator will represent Fever Brand onsite and should know everything related to our Culture, Brand and Policies.

PREFERRED QUALIFICATIONS

  • English fluent (C1 or above) 
  • Excellent face-to-face communication skills
  • Highly organized and efficient. Time management skills are key
  • A problem-solver with the ability to think strategically and efficiently when faced with on-site issues 
  • Willing to learn from mistakes and give feedback on ways of improving the experiences 
  • Collaborative approach and willing to get hands dirty and work on all required events tasks
  • Be decisive and organized
  • Love being part of a dynamic team in a growing company

BENEFITS & PERKS:

  • Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Home-office friendly
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with
  • Private health insurance
  • Wellhub membership
  • 20 days of annual leave
  • Free food and drinks in our kitchen
  • Fondo de Ahorro

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