Senior Technical Writer

Ciklum is looking for a Senior Technical Writer to join our team in Argentina.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Technical Writer, you'll become a part of a cross-functional development team engineering experience of tomorrow. You'll support the Cloud and Production Engineering teams in documenting highly technical, internal-facing systems. The primary goal is to standardize our information architecture and create high-quality technical content for a developer audience. You will be responsible for transforming complex engineering contexts into clear, concise, and findable documentation that covers infrastructure, onboarding, and troubleshooting. 

This project requires a writer who can work independently to navigate limited SME availability and collaborate directly with senior engineering leadership, including Directors and Lead Software Engineers.

Responsibilities:

• Documentation Development: Create clear, concise, and easy-to-understand user assistance and how-to guides for internal systems
• ​​​Information Architecture: Organize content logically using Topic-Based Authoring principles to improve findability and ensure a logical flow for developer-focused material
• ​​Technical Standard Adherence: Ensure all documentation follows specific internal templates and high-level technical writing standards (such as the Microsoft Writing Style Guide)
• ​​​​​​​Stakeholder Management: Proactively schedule and manage interviews with Subject Matter Experts (SMEs), overcoming challenges related to limited SME availability
• Quality Assurance: Ensure user assistance correctness by leading the draft-to-publish process through rigorous stakeholder reviews
• Visual Documentation: Maintain a professional balance between graphics and text, utilizing tools to create technical diagrams that complement written content
• Cross-Team Collaboration: Act as a team player by joining sync calls and overseeing project progress across various engineering stakeholders

Requirements:

• Experience & Domain Knowledge: Proven experience working as a Technical Writer within the software engineering domain. While direct tool administration is not required, candidates must be comfortable documenting internal-facing systems and have a strong familiarity with Cloud computing and Infrastructure as a Service (IaaS)
• Core Writing Skills: Exceptional ability to grasp an abundance of technical context in a short timeframe
• Expertise in procedural writing (installation and troubleshooting)
• Strong adherence to Information Architecture and Topic-Based Authoring
• Tool Proficiency: Platforms: Proficiency in Confluence and GitHub as primary documentation environments
• Project Tracking: Familiarity with Jira for tracking deliverables
• Diagramming: Experience with Lucidchart, Visio, or    

Personal skills:

•  Proactivity: Must be patient and persistent in gathering details from busy developers who may not prioritize documentation
• Independent Research: Ability to work independently to drive project deliverables forward
• Communication: Strong interviewing skills and the ability to communicate effectively with senior engineering stakeholders

What`s in it for you?

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and mental health programs, 5 undocumented sick-leave days per year
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Long-term employment with 20 working-days paid vacation and local bank holidays
• Flexibility: 100% remote work mode
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
As we expand into Latin America, every Ciklumer is helping to shape our story. Collaborate with seasoned experts and make a global impact backed by two decades of industry leadership.

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Explore, empower, engineer with Ciklum

Interested already? We would love to get to know you Submit your application. We can't wait to see you at Ciklum.