Customer Technical Project Manager

Job Description
The CPTM -Customer Technical Project Manager- has overall responsibility for the technical success of the project. Supports the project manager by providing insight into technical planning and execution issues. Leads the technical team through the entire duration of the project. Acts as the primary technical communications contact for the customer.

The CTPM manage and control implementation of all project technical aspects (end-to-end) within contractual scope; manage technical solution documents (requirements, architecture etc.) following contract signature & during execution; manages technical aspects/activities within the project – including requirements, development, integration and testing; provide status & results to PM as arranged/requested; primary customer interface for management aspects related to the technical solution. Responsible for obtaining formal customer sign-off on requirements and technical acceptance of solution.

How You Will Contribute And What You Will Learn

• Technical contact and reference person for medium and big sized projects. Working together with Project management and technical staff
• Manages all the technical management activities defined in Customer contract with medium/large business volume and medium/high complexity and risk probability, in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase.
• Acts as primary technical interface and first technical escalation point within the Customer project*.
• Ensures operational continuity and smooth execution as well as network availability by implementing proactively BG/BL guidelines and Methodology.
• Supports Project Execution Owner (PEO) in project planning and delivery Acceptance.
• Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
• Leads technical activities during execution and care phase, for instance Core Network Implementation, System Acceptance, Multi-Vendor Interface Verification, Fault and Technical Escalation Management, Preventive Care and HW/SW update and upgrade.
• Performs a Technical Risk Analysis. Proposes and implements risk mitigation actions.
• Supports Project Execution Owner (PEO) to ensure delivery handover to regular operations and to assure actions have been successfully implemented.
• Ensures network availability with Care project team.
• Identifies new technical management related opportunities to expand contracts with the customer (EG network expansion, new features, software corrections implementations).
• When applicable supports Solution Managers to review adopted solutions and assumptions. *The term "customer project" refers generally to all forms of Nokia customer contracts; projects with a definitive start and end; and, programs - collections of projects managed together for business benefits which may contain an ongoing operations business.

Key Skills And Experience

• Bachelor's degree in engineering (Telecommunications, Computer Science, Electronics or related) with experience in telecommunication area.
• Deep knowledge of Telecommunication Cloud Core network architecture (IMS, SDM, EPC and 5G Core) including Cloud Infrastructure technology (CNF and VNF) and desirable understanding in Applications like OSS (Assurance and Fulfillment), Analytics and Security.
• Strong Technical Management process skills for complex solution integration of mobile core networks with IMS, LTE, VoWifi, 5G network technologies.
• Knowledge of Cloud Infrastructure solutions for Telco including Nokia CBIS and NCS, RedHat OSP and OCP.
• Basic understanding of Openstack, Kubernetes(k8s), Docker Container technologies.
• Knowledge of orchestration and lifecycle management of cloud, IP network and applications, up to full delivery lifecycle automation with CI/CD.
• Business understanding and development.
• Customer Focus.
• Leadership & Management. Strong inter-personal skills like conflict management & resolution, ability to lead and motivate people, empathy.
• Native Spanish speaker (mandatory) and Fluency in English verbal and written communication is a must.

About Us
About Nokia
Join us in creating the technology that helps the world act together.

We are a B2B technology innovation leader, pioneering networks that sense, think and act, putting the world's people, machines and devices in sync to create a more sustainable, productive and accessible future.

Learn more about life at Nokia .

About The Business Group
In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team
Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond