Semi-Senior Software Engineer

Overview
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

Our Engineering Culture:

• Medallia Engineering is a global, no--nonsense organization where the best ideas are implemented, no matter where they come from.
• We've got a culture focused on smarts, kindness, continual learning, and feedback. We don't expect to be perfect, but we are always proactively seeking out ways to help ourselves and our teams to minimize pain points within our infrastructure and code base.
• We love technology -- and follow the latest technologies and share what we learn.
• We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tooling.
• We build strong relationships with team members around the globe.

The Role and Team

As a Software Engineer on the Reporting Analytics team, you will deliver products that support the ability for customers to view advanced analytics reports in our Experience Cloud platform. The Reporting Analytics team is a full-stack, cross functional team that builds and maintains core data analysis tools and APIs. This role is primarily a backend engineering role, with a focus on building performant, scalable and robust GraphQL APIs for the flagship Medallia product. You will solve challenging technical and statistical problems at scale, own your products end-to-end and help take our SaaS platform to the next level. This isn't just an opportunity to join an amazing team, but also to have an impactful role in the way we evolve our product.

Responsibilities

• Ship great software that is scalable and robust and then keep it humming
• Design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically
• Partner closely with dependent teams across engineering to ensure smooth product deliveries and uninterrupted service
• Identify gaps in knowledge, tools, and process and work with your teammates, Engineering Manager and Product Manager to address those
• Incorporate best practices and habits and help build tooling to enforce the same
• Work in small teams with like minded engineers in an agile environment with daily standups, demo days, code reviews and research spikes
• Become a go-to person for one or more components owned by the team
• Provide on-call support on a rotation schedule

Qualifications
Minimum Qualifications

• 3+ years of professional experience developing and maintaining software products
• Demonstrated experience building enterprise grade, distributed systems
• Demonstrated experience building and maintaining REST and GraphQL APIs
• Comprehension of software engineering fundamentals
• Demonstrated proficiency in Java
• Experience working with SQL databases
• English proficiency, both oral and written

Preferred Qualifications

• BS/MS in Computer Science, Engineering, or related field
• Agile process experience, ability to work in fast-paced, globally distributed teams
• Background in statistical analysis
• Experience working with NO-SQL distributed databases
• Experience with Elasticsearch, Lucene, etc.
• Experience implementing automated testing platforms and unit tests
• Experience with performance optimization using tools such as JFRs
• Experience with or other Javascript/Typescript based environments
• Analytical mindset and good problem-solving skills
• Bring an ownership mindset with a focus on quality

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.