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Virtual Receptionist / Administrative AssistantJ. Lee & Associates Law GroupRemote Position (Argentina-Based Candidates)About J. Lee & Associates Law GroupJ. Lee & Associates Law Group is a premier U.S.-based law firm specializing in Personal Injury, Immigration, Family Law, and Criminal Defense. We serve a diverse, bilingual clientele with the highest standards of professionalism, client care, and operational excellence.We operate on a sophisticated technology stack including MyCase (case management), VXT (phone system), Case Status (client automation), Google Workspace, and AI-powered workflow tools. Our firm values systems-driven operations, continuous improvement, and exceptional client service.Position OverviewPosition: Virtual Receptionist / Administrative AssistantLocation: Remote (Argentina-based candidates only)Type: Full-time (40 hours/week)Schedule: Must overlap with U.S. Eastern Time business hours (approximately 10:00 AM – 6:00 PM EST / 12:00 PM – 8:00 PM Argentina Time)Language Requirement: Fluent in English and Spanish (reading, writing, speaking)Compensation: USD salary commensurate with experienceStart Date: Immediate availability preferredRole SummaryThis is a 100% remote, digital-first position serving as the firm's virtual front desk and administrative operations support. You will handle everything that can be managed online: client communications, appointment scheduling, document management, billing support, calendar coordination, and system administration.This role demands exceptional organizational skills, bilingual fluency, technological proficiency, and a client-first mentality. You will be trained in our proprietary systems and communication protocols during a structured 5-day onboarding program.This is NOT a legal drafting role — you will focus exclusively on client communication, digital administration, scheduling, and online operational support.Key ResponsibilitiesVirtual Reception & Client Communication (40%)Answer inbound calls professionally via VXT phone systemConduct bilingual (English/Spanish) client intake and information gatheringLog all calls and communications in MyCase (firm CRM) with detailed notesRoute calls and messages to appropriate departments and case managersHandle client inquiries via phone, SMS, email, and client portalsManage voicemail monitoring and callback schedulingSend appointment confirmations and reminders via automated SMS and emailMonitor and respond to client messages in MyCase and Case Status platformsCalendar & Appointment Management (20%)Schedule consultations and client meetings in MyCaseManage multiple attorney and staff calendars, avoiding conflictsSend automated reminders (3 days, 1 day, 2 hours before appointments)Process rescheduling and cancellation requestsMonitor daily calendar and proactively resolve scheduling issuesCoordinate across time zones (U.S. Eastern Time and Argentina Time)Document & File Management (15%)Upload documents to MyCase with proper naming conventions: [YYYYMMDD] - [Type] - [Description]Organize digital files in Google Drive following firm protocolsScan and digitize documents received via email or client portalsMaintain clean, searchable file structures across all systemsFlag missing documents and request from clients when neededBilling & Payment Processing (10%)Create invoices for consultation fees in MyCaseSend secure payment links to clients via MyCaseVerify payment receipt before confirming appointmentsDocument all billing interactions in case filesTrack outstanding invoices and send payment remindersProcess payment confirmations and update case recordsEmail & Digital Communication Management (10%)Monitor and organize firm Gmail inbox with labels and filtersDraft professional emails to clients and external partiesRespond to routine inquiries with pre-approved templatesForward complex matters to appropriate attorneys or case managersMaintain email correspondence records in MyCaseSystem Administration & Data Entry (5%)Maintain accurate client contact information across all platformsUpdate case statuses and stages in MyCase to trigger automated workflowsMonitor Case Status automations and troubleshoot delivery issuesCreate and update tasks for attorneys and case managersGenerate reports and summaries as requestedRequired QualificationsLanguage & CommunicationFluent in English and Spanish  (speaking, reading, writing) — non-negotiableProfessional phone presence and exceptional written communicationAbility to switch seamlessly between languages during calls and correspondenceStrong active listening skills and empathetic client interactionTechnical SkillsComfortable learning new software systems quickly  — training providedProficiency with  Google Workspace  (Gmail, Calendar, Drive, Docs, Sheets, Meet)Experience with  CRM or case management systems  preferred (MyCase, Clio, Salesforce, etc.)Basic experience with  Microsoft Office 365  (Word, Excel, Outlook)Familiarity with  AI tools  (ChatGPT, Google Gemini, Microsoft Copilot) is a plusCompetent with digital file management, cloud storage, and document organizationWork RequirementsReliable high-speed internet connection  (minimum 10 Mbps upload/download)Professional computer setup  with webcam and headset for video callsQuiet, dedicated workspace  free from distractionsAvailability during U.S. Eastern Time business hours (10 AM – 6 PM EST)Occasional flexibility for early or late calls if neededSoft Skills & AttributesExceptional attention to detail and organizational skillsAbility to multitask and prioritize in a fast-paced environmentProactive problem-solving mindsetHigh level of professionalism and discretion with confidential informationClient-service orientation with empathy and patienceDependable, punctual, and accountablePreferred QualificationsPrior experience in  virtual assistant, administrative, or reception roles years)Experience in a  law firm or legal services environment  (highly preferred but not required)Familiarity with  legal terminology  in English and SpanishExperience with  VoIP phone systems  or cloud-based call centersDemonstrated ability to  work independently  with minimal supervisionExperience with  task management tools  (Asana, Trello, , etc.)What We OfferCompetitive CompensationUSD-based salary  commensurate with experienceStable, long-term employment with a growing U.S. law firmPerformance-based opportunities for salary increasesProfessional DevelopmentComprehensive 5-day training program  covering all firm systems and protocolsOngoing training in legal operations and client service excellenceOpportunities to advance into specialized roles (paralegal, case management, client liaison)Access to firm learning resources and professional development programsWork Environment100% remote  — work from anywhere in ArgentinaStructured work schedule with clear expectationsSupportive, collaborative team environmentModern technology stack with AI-assisted workflowsDirect access to firm leadership for feedback and growthTechnology & Tools ProvidedAccess to all firm systems: MyCase, VXT, Case Status, Google WorkspaceTraining on all platforms with ongoing IT supportChatGPT Business account for AI-assisted workflow optimizationPerformance Metrics (KPIs)Your success will be measured on:MetricTargetCall Answer Rate≥90-95% of calls answered within 3 ringsCall Handling Time3-5 minutes average per callCalendar Accuracy