IT Support Associate

Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.

How are we different from traditional IT companies?

• We are cloud focused (but we will train you up if you don't have all the necessary skills yet).
• We have professional development pathways throughout the organization with accompanying training programs.
• We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.
• We are poised for significant growth in 2026 and beyond, and need you to help us do it
• We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.

Requirements

Interlaced is looking to hire a contracted IT Support Associate in the Buenos Aires, Argentina. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components.

The candidate we are looking for has a technical skill-set, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client's business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite.

Roles & Responsibilities

• Acting as the central point between Interlaced's clients and staff you have a responsibility to clear and timely communication between both parties via phone, email, and chat.
• Shadowing when taking proactive and reactive tickets for the first time. Will work on some issues independently (password re-sets, distribution groups, etc) but most often assigning tickets to IT Support Technician I or II.
• Gatekeeper for Key Contact approval process and contact verification.
• Monitoring the status of tickets and prioritizing schedules for support resources as needed. Scheduling resources to service tickets as needed based on SLA and priority.
• Review and action on Brightgauge dashboard KPIs for overall team performance (SLA, Resolution Time, Stale Tickets, etc).
• Develop knowledge of internal Interlaced systems and client facing technology solutions.
• Develop knowledge of Interlaced clients and Interlaced's service plans.
• Basic understanding of Interlaced's project offerings and how to identify areas of opportunity for Interlaced clients.
• Complete assigned training, shadowing, and identify areas of interest for future education.

This is a full time contract position working remotely to assist end users through remote sessions via chat, phone and email. The candidate is expected to have a dedicated working environment/home office with stable internet connection.

This position is from the hours of 8am - 5pm Pacific Time (UTC -7 / -8), Monday through Friday excluding holidays.

Candidates should possess B2 or higher proficiency in English.

Below are tools we work with at Interlaced and proficiency in several of these tools is preferred:

• Meraki
• Ubiquiti
• MacOS
• Windows Desktop OS
• Microsoft Azure
• AWS
• Google Cloud Platform
• Microsoft 365
• Google Workspace
• Slack
• OneLogin
• Okta
• Jumpcloud  SSO
• SentinelOne
• SPF
• DKIM
• DMARC
• DNS Filter
• Datto / Backupify
• Comet Backup
• BackBlaze
• Zoom
• Microsoft Teams
• RingCentral
• Addigy
• JumpCloud MDM
• Kandji
• Microsoft Intune
• Mosyle

Benefits

What we offer:

• Competitive compensation ($16,000-$19,000 annual DOE) and open ended contract
• Cell phone and health & wellness reimbursements
• 5 paid Vacation days annually
• 16 paid Holidays annually - 6 fixed and 10 flexible
• 2 paid volunteer days annually
• Paid sick time
• Peer-to-peer bonus allowance