Senior IT Application Support Engineer
hace 5 días
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub.
Responsabilities
- Responsible for multiple business-related applications' operation maintenance, including troubleshooting, rapid diagnosis and resolution of user issues/incidents within SLA, response resolution to user inquiries requests.
- Work with upstream/downstream system IT engineers to solve cross-functional issues, and be able to provide optimization suggestions in multiple systems/applications data flow.
- Responsible for intelligent operation solutions/fulfillment such as automation, AI IT employee of the system/application, deliver solutions based on operational data analysis, engage collaborate with the relevant team in development.
- Collaborates with L3 on technical issues' primary analysis troubleshooting, follows up with new enhancements/sprints of implementations, early engagement in KT post-go-live takeover.
Requirements
- Bachelor or higher degree in Information Management Information Systems, Computer Science, or a related field.
- 4+ years working experience in IT operations, familiar with IT operational processes SLA delivery. Technical background in Java, Oracle/SQL Server/MySQL, able to analyze code or configurations of multiple systems/applications or integration plans. Able to understand master a Lenovo business process and apply relevant technical skills to fulfill operational work.
- Experienced in IT intelligent operations, RPA, agentic automation-flow; GPT capabilities are a plus.
- Ability to coach associate/primary team members.
- Strong communication skills, able to explain resolutions to non-technical users of the application, experienced in driving multiple stakeholders to alignment. Maintain close communication with key business teams/users.
- Strong self-motivation ownership, support on-call duty shifts outside of 5*8 working hours when required.
- Able to attend the office 3 days per week (hybrid work schedule).
- English required as a working language.
Resume In English Is Required
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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