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Customer Support Specialist
hace 2 semanas
Our client provides innovative software solutions for dental practices, streamlining their operations and improving patient care. Their platform helps dental professionals focus on what matters most - delivering excellent dental care while we handle the technical aspects of practice management.
This role pays $12 USD per hour, we have 15-20 hours of work per week to start with an opportunity to grow into a full time role for the right candidate.
Position Overview
We're looking for a detail-oriented, proactive, and customer-obsessed Support Specialist to join our team. In this role, you'll be the first line of communication for our customers—responding to tickets in a timely, friendly, and thorough manner while ensuring every interaction reflects care and transparency.
You'll manage incoming requests, troubleshoot issues, and go above and beyond to ensure customers feel heard and supported. You'll also help us continuously improve by identifying common questions or gaps and turning them into clear, helpful knowledge base articles. When technical issues arise, you'll triage and direct them to the appropriate teams, keeping customers updated along the way and setting realistic expectations.
The ideal candidate is efficient, organized, and comfortable balancing urgency with quality. Above all, you treat customer satisfaction as your highest priority and thrive in an environment where every interaction contributes to a better experience for our users.
Key Responsibilities
- Respond to customer tickets quickly, kindly, and thoroughly
- Troubleshoot issues and provide clear, accurate solutions
- Identify common questions and update or create knowledge base articles
- Triage bugs and route tickets to the right internal teams
- Set clear expectations and maintain transparent communication
- Work efficiently and manage multiple conversations at once
- Collaborate with internal teams to share customer insights
Required Qualifications
- Fluent English
- 2+ years of customer support experience
- Strong technical aptitude and ability to learn new software systems quickly
- Excellent project management and organizational skills
- Outstanding verbal and written communication abilities
- Strong problem-solving skills and attention to detail
Preferred Qualifications
- Knowledge of dental practice operations and workflows beneficial but not required
- Familiarity with customer support ticketing systems
