Client Account Services Specialist

hace 6 días

Buenos Aires, Buenos Aires C.F., Argentina JPMorgan Chase A tiempo completo $900.000 - $1.200.000 al año

We offer unique opportunity to serve as a subject matter expert and perform advanced/complex customer onboarding by consulting with the business and customers to meet key deliverables. 

As a Client Account Services Specialist in the Collateral Service Delivery Team you will be a part of team that is a client facing group whose core responsibilities include managing advanced / complex client account onboarding, consulting & guiding clients through account opening, closure & maintenance requirement as well as managing client & internal partner queries related to account reference data.

Job responsibilities

  • Develops on-boarding strategies for major implementations aligning priorities appropriately in order to meet business needs and client deadlines 
  • Manages end-to-end account activities projects including fund launches, closures, mergers, and remediations
  • Proactively builds strong client relationships; attend client workshops and due diligence meetings.
  • Performs authentication and first line of data quality checks ensuring all MDRs are met
  • Develops strong working relationships with key internal partners to provide seamless client delivery
  • Identifies opportunities for process improvements with focus on quality, efficiency and timeliness – reducing cycle time and eliminating manual / bespoke processes
  • Maintains a comprehensive knowledge of the account opening and maintenance work flow and end-to-end ownership of all related requirements including SLAs & KPIs
  • Develops and maintains email workflow tool including reference and static data detailed information, responsible for reference/static data integrity, quality control checks and processes
  • Provides support on new product and technology initiatives

Required qualifications, capabilities, and skills

  • Client relationship management/Client Facing experience of at least 4 years.
  • Strong time management skills, self-directing and capable of dealing with high pressure, time sensitive tasks.
  • Ability to demonstrate flexibility and operate in a changeable environment .
  • Organizational, analytical and problem resolution skills.
  • Strong teamwork and influencing skills.
  • Oral and written communication - ability to effectively interface with clients and internal partners.

Preferred qualifications, capabilities, and skills

  • Collateral and/or Tri-Party workflow, product, processes and procedures knowledge
  • Wider Securities Services industry knowledge
  • Experience with digital tools – Xceptor, Tableau, Alteryx  

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