Call Center Operations Manager
hace 1 semana
We're hiring a Call Center Operations Manager - Customer Care
Are you passionate about leading leaders, optimizing large-scale customer operations, and
driving high‑performance teams? If you thrive in fast‑paced environments and love
developing talent, this role is an excellent fit for you.
About the Role
As our Operations Manager – Customer Care, you will own the operation end-to-end, inspire
supervisors, and ensure exceptional service delivery in a high‑volume, high‑expectation
environment.
What You'll Do
- Lead, coach, and develop a team of supervisors, empowering them to become
strong and effective leaders.
Act as the primary escalation point for supervisors and senior managers.
Ensure service quality, KPIs, and action plans are consistently met in a
high‑production setting.
Manage staffing, absenteeism, team climate, and performance evaluations.
Drive recruitment, onboarding, and development of new supervisors.
Anticipate operational needs and align resources with business goals.
Represent your team's work to internal stakeholders, advocating for continuous
improvement.
What We're Looking For
Proven experience leading leaders
Strong background in call center / customer care operations, ideally managing 50+
people.
Experience in high‑volume, high‑demand environments with strict KPIs.
Advanced or bilingual English – conversational level is a must.
Strong analytical skills and ability to work with large datasets.
Long‑term thinker with strategic vision and excellent people leadership.
Ability to inspire, develop, and retain talent in fast-paced operations.
Solid management experience – management background is essential.
Interested?
apply with your CV in English
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