Senior Customer Service Supervisor

The Senior Customer Service Supervisor – Frontline will manage daily customer service functions performed by exempt level associate supervisors and a large non-exempt group of Customer Service Representatives. This position ensures all team members complete training and achieve daily and monthly objectives in accordance with the policies and procedures established in the Customer Service Quality Management System. 

What's in it For You:

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

• Supervises, coordinates and assigns workload to achieve service level agreements
• Works with associate supervisors to ensure all new associates are trained; performance is monitored, and guidance is provided on performance improvement
• Provides ongoing performance feedback to team members to coach for success
• Prepares and administers annual performance appraisals and IDP's
• Leads change initiatives
• Recommends procedural changes and actively seeks to improve Customer Service Quality Management System with the goal of improving current practices and procedures
• Manages and/or participates in Lean Six Sigma projects and other special projects as assigned
• Works with field sales, divisional management, warehouses, vendors, and carriers to resolve order or delivery issues or requirements   
• Utilizes employee recognition techniques
• Involved in handling sensitive HR issues
• Works closely with Work Force Management to optimize staffing
• Interviews potential team members and is involved in hiring decisions

​ Minimum Qualifications

• Bachelor's degree required
• 4 years Customer Service experience and successful achievement of all previous job objectives
• 3 years of supervisory experience
• Experience with SAP  
• No immigration sponsorship available

Preferred Qualifications

• Ability to manage, assess and develop a large staff
• Excellent oral and written communication skills
• Ability to work independently in a multi-division, fast paced environment
• Ability to multi-task and work well under pressure
• Ability to manage time and priorities in a high volume, deadline intensive environment
• Experienced with Microsoft Office Suite software (Excel, Word, and Outlook)
• Proven ability to resolve problems independently and take appropriate action in a timely and professional manner
• Attention to detail and excellent organizational and time management skills

Annual or Hourly Compensation Range

The pay range for this position is $ ,00 - $ ,00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at  

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website. 

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