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Geoscience Software Customer Success Manager

hace 3 semanas

Mar del Plata, Buenos Aires, Argentina S&P Global A tiempo completo

About The Role
Grade Level (for internal use):
10

S&P Global Commodity Insights
The Role: Geoscience Software Customer Success Manager
The Team
You will be part of the Global Software Customer Success team of S&P Global Commodities Insights. The team helps clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows.

The Impact
The Geoscience Software Customer Success Manager will provide support for S&P Global geoscience products, specifically Kingdom (seismic and geological interpretation software) via phone, email inquiries and client-facing training sessions. This person will provide help in troubleshooting technical issues and demonstrate the value of the software in collaboration with our data and information. They will work with product management and sustaining engineers to develop processes or product enhancements to address client needs.

What's In It For You

  • Work with the latest technology in geology and geophysical interpretation and in analytical tools with focus in the upstream business.
  • Opportunity to participate in product design and development.
  • Work in a highly collaborative and passionate team environment
  • Develop your skills for creation and delivery of trainings and high-level workflows
  • Collaborate with a diverse group of colleagues in a dynamic environment. s

Responsibilities

  • Proactively/reactively provide customer training via on-site visits, WebEx, phone or email to incorporate Kingdom into their workflow and drive customer satisfaction and retention.
  • Troubleshoot client issues to determine root cause and provide a reasonable resolution
  • Create and deliver complex workflows in a straightforward and clear manner
  • Provide detailed information for "critical" issues to escalation teams
  • Submit enhancement requests on the client's behalf if the desired functionality does not currently exist in the software.
  • Maintain healthy relationships with sustaining engineers, product management, and development.

What We're Looking For
Knowledge and Skills:

  • Able to work as part of a team or independently with moderate supervision
  • Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner
  • Must be articulate, patient, professional, and have strong interpersonal skills
  • Must have strong analytical and problem-solving skills
  • Able to quickly learn new software and interfaces
  • Can work within cross-functional teams, running client specific projects related to geological/geophysical data
  • Previous experience working with geoscience software is desirable
  • Excellent written, verbal, and presentation skills in English and Portuguese are a must. Additional languages are an advantage.

Education & Experience
(candidates with experience in one, or more, of the following):

  • Bachelor's degree in Geology, Geophysics or earth science degree. Master's is a plus
  • 5 years' experience in the E&P industry
  • Experience in troubleshooting technical issues
  • Experience with Kingdom or another geophysical interpretation software
  • Knowledge of Windows operating systems, networking, and internet functionality. Experience using or managing databases (SQL Server, Oracle, or another relational database), Cloud, API, Map Services, BI tools is a plus

About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at

What's In It For
You?
Our Mission
Advancing Essential Intelligence.

Our People
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring And Opportunity At S&P Global
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert
If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster  describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP Middle Professional Tier I (EEO Job Group)

Job ID:
321933

Posted On:

Location:
Buenos Aires, Argentina