Customer Operations Analyst
hace 2 días
Our client is a fast-growing global software company providing connected solutions for modern product sellers. Their platform helps businesses manage inventory, automate workflows, and sell across multiple channels with confidence and scale. What we’re looking for:The Customer Operations Analyst plays a critical role in bridging tactical execution with analytical and reporting needs. This role ensures data integrity, builds foundational reporting, and provides QA support for workflows and automations designed by the Ops leadership team. Acting as a junior analyst and systems operator, this person will scale the capacity of Customer Operations leaders by delivering accurate, well-structured data and baseline insights. Responsibilities:Reporting & Analytics Support:● Build baseline Salesforce reports and dashboards to provide visibility into pipeline, accounts, renewals, and CS metrics.● Develop report templates and first-draft analyses for review by Customer Operations leadership.● Support ad-hoc data pulls for Customer Success, Support, Onboarding, Sales, Solution Architects and Finance teams. Data Quality & Governance:● Audit and clean Customer Operations tools data (ZenDesk, PowerBI, ChurnZero, Salesforce, GuideCX) including picklist migrations, field cleanup, and duplicate resolution.● Execute end-of-quarter CRM health checks, ensuring accounts, contacts, and leads are properly aligned.● Perform data QA on imports, uploads, and automations to minimize risk of corruption. Workflow & Process QA:● Act as QA partner for workflows, reports, and automations built by Customer Operations leads.● Document new & existing processes, ensuring SOPs are clear, reliable and repeatable.● Provide structured feedback to improve efficiency of automation and manual processes. Team Support & Mentorship:● Provide guidance and oversight to Customer Operations Associate handling ticket-based tasks.● Escalate issues from junior team members to Customer Operations leadership with context and proposed solutions.● Help identify training gaps and support onboarding for new offshore staff. Requirements:● 2–4 years’ experience in business operations, Salesforce administration, or analytics support.● Strong proficiency in PowerBI reporting and dashboards.● Solid understanding of data quality management and governance best practices.● Proficiency in Excel / Google Sheets with ability to manipulate large data sets.● Strong documentation and process mindset.● English Level: Advanced (+C1) is mandatory. Nice to have:● Basic Salesforce admin-level skills (workflows, permissions, picklist management).● Exposure to Zendesk, ChurnZero, GuideCX, Pendo, or similar SaaS platforms.● Intermediate SQL experience for complex data pulls and data validation across Salesforce, PowerBI, and customer systems.● Experience in QA or UAT testing environments.● Ability to collaborate with distributed teams and communicate with stakeholders in different geographies.
-
Customer Operations Analyst
hace 2 semanas
Buenos Aires, Argentina UCROPIT S.A. A tiempo completoSomos ucrop.it una StartUp en pleno crecimiento, que está transformando la manera de producir cultivos para el mundo. ¡Nos encontramos en búsqueda de un Customer Operations Analyst para sumar a nuestro equipo! Buscamos un perfil con buenas relaciones interpersonales, excelentes habilidades de comunicación, compromiso con el trabajo y atención al...
-
Procurement Operations Analyst
hace 3 días
Buenos Aires, Argentina Delivery Hero A tiempo completoJob Description We are on the lookout for a Procurement Operations Analyst to join the Global Procurement team in PedidosYa , Buenos Aires office, on our journey to always deliver amazing experiences. The Procurement Operations Analyst is an entry-level role focused on supporting the transactional aspects of procurement operations, providing direct support...
-
Customer Insights Analyst
hace 3 días
Buenos Aires, Argentina Despegar A tiempo completoUna importante plataforma de viajes en Buenos Aires busca un/a Customer Insights Analyst para unir al equipo de Operations & Customer Service. El rol requiere monitorear y analizar el NPS, explorar y validar datos, y colaborar con diferentes equipos. Los candidatos deben tener formación en ingeniería o áreas relacionadas, experiencia en análisis de...
-
Procurement Operations Analyst
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Delivery Hero A tiempo completoCompany Description Pedidosya es parte de Delivery Hero, compañía líder mundial en delivery que opera en más de 70 países en todo el mundo. PedidosYa es la compañía de tecnología líder en delivery y quick commerce de Latinoamérica. Es una plataforma simple, rápida y accesible que conecta a una red de millones de personas usuarias, comercios y...
-
Procurement Operations Analyst
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina PedidosYa A tiempo completoPedidosya es parte de Delivery Hero, compañía líder mundial en delivery que opera en más de 70 países en todo el mundo. PedidosYa es la compañía de tecnología líder en delivery y quick commerce de Latinoamérica. Es una plataforma simple, rápida y accesible que conecta a una red de millones de personas usuarias, comercios y personas repartidoras a...
-
Data Operations Analyst
hace 6 días
Buenos Aires, Argentina Ghidini Rodil A tiempo completoShared Services Startup Opportunity Job - Data Operations Analyst. We are looking for a Data Operations Analyst to join our client, a leading global insurance company. The position is in charge of extracting data from a variety of sources for use in reporting and dashboards. Takes care of providing systems, administrative and operational support in...
-
Groceries Operations Analyst
hace 2 semanas
Buenos Aires, Argentina Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
-
Operations Retail Analyst
hace 1 semana
Buenos Aires, Argentina Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
-
Clinical Operations Supervisor
hace 3 días
Buenos Aires, Argentina Tether Operations Limited A tiempo completoA leading healthcare provider in Buenos Aires is seeking a Clinical Operations Supervisor to oversee clinical staff, manage evaluations, and provide medical assistant support. The ideal candidate must have a minimum of 1-2 years' experience in clinical operations, excellent customer service skills, and be certified as a medical assistant. This role offers...
-
Kyc Operations Analyst 1
hace 2 semanas
Buenos Aires, Argentina Citi A tiempo completoThe KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...
