Customer Experience Expert
hace 24 horas
The Customer Experience Expert is responsible for the operational relationship of customers. He/she is involved in the day to day customers operations providing technical support and training on the use of WorldLine systems and functionalities.
**Key Responsibilities
- Resolve Customers Technical questions in accordance with service levels
- Manage Customer configurations changes when requested
- Provide customized training & documentation for Customers
- Interact with other areas when Level 2 support is needed
- Keep day to day contact with customers in assigned verticals
- Send timely and accurate announcements to clients on operational delays and issues
**Desired Skills & Experience**:
- IT related Bachelor’s Degree or Business Administration with IT knowledge (Or Studying)
- Strong international affinity and experience in the payment industry is a plus.
- Client oriented and pro-active attitude
- Ability to work effectively with clients, vendors and technical staff at all levels.
- Excellent communication and presentation skills are critical to success.
- Able to work independently
- Take ownership
- Spanish, English
- Portuguese (Plus)
**Company Description**:
WorldLine is the world's premier Payment Service Provider of local e-payment solutions for international Customer Not-Present channels such as internet, mail and telephone orders.
Our scalable online payment platform offers an unrivalled portfolio of local payment methods in over 200 countries and for 170 currencies - which enables you to realize your global ambitions and expand your e-commerce activities across the world.
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