Customer Success
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- Cultivate relationships with key stake holders within our Customers
- Collaborate with Account Management and Customer Success to build comprehensive account plans Implement Renewals Best Practices:
- Implement industry best practices to enhance the overall customer experience during renewal Drive Renewal Upsell Opportunities:
- Proactively identify and capitalize on renewal upsell opportunities within assigned territories Manage Negotiations and Account Issues:
- Lead negotiations with customers to ensure successful renewals
- Partner with stakeholders to resolve any account issues impacting renewal Provide Operational Excellence:
- Ensure operational excellence throughout the renewal process
- Maintain tactical awareness and address any challenges promptly Forecasting and Delivery:
- Maintain predictability in forecasting and delivering against targets
- Strive to exceed expectations in all aspects of renewal management Proficiency in Learning and Adaptation:
- Demonstrate proficiency in learning new systems
- Navigate through change effectively and quickly ramp up on new product offerings Organizational Alignment
- Reports to Manager/Director, Renewals Qualifications **
Experience:
- 1-3 years of experience in renewals management or account management in the software industry, specifically focusing on SaaS solutions and services
- Proven track record of achieving sales or renewal quotas, particularly for SaaS Renewals
- Fluency in English
- written and verbal Skills:
- Strong negotiation and communication skills
- Ability to work independently and collaboratively in a fast-paced environmentCustomer Focus:
- Experience advocating for clients while ensuring company policies are upheld
- Demonstrated ability to build and maintain strong client relationships Problem-Solving:
- Effective at handling difficult situations and resolving issues promptly and effectively Stakeholder Management:
- Experience balancing the needs of multiple stakeholders within tight timelines and resource constraints Environmental Job Requirements and Working Conditions
- mínimal (less than 25%) travel required both domestic and international to Sovos locations and events**Company Background
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