On-site Services Specialist

hace 1 semana

Buenos Aires, Argentina HITACHI ENERGY ARGENTINA S.A.U. A tiempo completo

**Description**

**Your Responsibilities**:

- Diagnoses and resolves IT-related issues effectively and efficiently.
- Ensures that computers are delivered in a 'ready-to-use' condition for IT users.
- Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
- Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
- Conducts regular inventory checks for relevant hardware.
- Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
- Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
- Identifies and report potential risks that could impact the quality of OSS services.
- Offers support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
- Hosts and assist third-party technicians.
- Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
- Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
- Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
- Recommends equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable)
- Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable)
- Responsible for the setup and deployment of hardware of various types of software. (when applicable)

**Your Background**:

- Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
- Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
- Proactive and solution-oriented mind-set
- Demonstrates an ability to work independently and is self-driven

**Tools**:

- Service Now
- MS Office 365
- Windows
- iOS
- Asset Management Tools.

**Methodologies**:

- Lean 6 Sigma
- ITIL

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