Experience Leader

**Who we are**
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.

**What the role is**

The Experience Leader will be our #1 fan Is the heart and soul of Selina, leading the Experiences at the unit level by bringing the location's concept to life, ensuring we deliver memorable experiences to our guests, visitors, and staff aligned with our brand and mission.

This role will be successfully executed by managing all the content, programming design and execution at the location working hand in hand with internal and external parties, managing the required support from other departments' staff and in close relation with the Cluster Experience Manager.

The key to excelling in this role is to have a social personality, enjoy interacting with people from around the world on a daily basis, be well-organized, to have great time management skills, strategic creativity and critical observation skills.

**What you will be doing**
- To be Selina’s #1 Fan: Connect with guests and make sure to promote all experiences. Transmit knowledge, passion, emotion, energy and motivation to the location team.
- Heart of guest experience: Engage with customers involving the entire team throughout your shift (especially be present during check in and check out hours in order to receive feedback from guests).
- Implement the Welcome Drink. Daily gathering for new check-ins in order to connect between travelers.
- Daily Property Walk and following the Experience Checklist at least twice a week.
- Owner of Whatsapp Location Guest Chat. In charge of keeping it alive and a place to connect.
- Continuously Communicate & Follow Up on experience objectives and Destination Index metrics action plans with the support of the Cluster Experience Manager and the Cluster General Manager.
- Compliance on music (Soundtrack). Properly running the official Selina playlist, controlling the right volume and music selected throughout the day.
- Own the physical communication on location (brand & marketing guidelines) in its proper implementation and constant update. (print & place)
- Support content creation for social media at location level.
- Provide team leadership, mentorship and supervision to location-based staff for Experience metrics success.
- Tell guests and visitors about our tours and transportation. Share the characteristics of these unique experiences that will help them create unforgettable memories.
- Promote the sale of Cowork, Retail, T&T, Surf, Spa and wellness during their shift and communicate to the rest of the team their individual daily and weekly targets, and be the engine that moves them to achieve their targets (hence the importance of the profile).
- Support management of local community relations.
- Coordinate residency & Exchange programme at the location, receiving content creators and supporting them on getting the best images/photos/experiences that the location has to offer.
- Weekly and monthly activities, programming, planning and execution, with guidance of the Cluster Experience Manager
- Replying to all online guest reviews and feedback in a timely and informative manner, while staying professional and courteous.
- Be the point of contact for the Location Experience Board when on site.

**What you need for the role**
- Previous experience in hotels, restaurants and managing on site activities. Experience working with lifestyle brands and marketing of events is an advantage.
- Knowledge of PMS system is an advantage.
- Certification in any wellness related teaching (Yoga, Meditation, personal training, etc) is an advantage.
- Experience with PR, brand management, event production, retail, design, and festivals is an advantage.
- Grassroots experience working in multicultural environments with a diverse group of local and global stakeholders.
- Experience in managing community relations.
- Microsoft Office and Google G-Suite proficiency.
- Knowledge and sensitivity of local culture.
- Social, energetic & fun spirited personality.
- Time management skills.
- Creativity.
- Ability to network and negotiate.
- Experience in group facilitation.

**What can you expect**
- Competitive salary
- No dress code
- Pet-friendly (as long as your pet is friendly)
- Multiple online training opportunities
- Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
- Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
- Have your birthday off
- Amazing referral program with cash and global holiday packages; we know you hang out with other great people