Noc Technician

**Description**:
OmniAccess is an industry leading marine network solutions provider, offering a wide range of products and services with over 15 year of experience. From our base in Palma de Mallorca we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability. We operate global VSAT networks from our own teleports & HUBs. As part of our integral, end-to end solutions we design, implement and support onboard IT networks.

As part of our international team of support, you will be responsible for handling Tier-1 requests, provide support to our customers around the world.

As Tier 1 Technician we expect you to do:

- Monitoring our customer services and create tickets
- Follow up on customers that move around the world
- Upgrade/Downgrade services
- Balance Networks
- Answer/call our customers
- Handling our customer's requests
- Organized with the ability to multi-task
- Our team provides telecommunications support 24x7x365 days to VIP customers
- This role will be working on a defined shift of 8 hours from Monday to Friday remotely.

**Requirements**:
**MINIMUM REQUIREMENTS**
- Excellent command of English (written & verbal)
- Strong communication skills with a client-focused attitude
- Ability for logical thinking and systematic troubleshooting
- Willing to participate in our intensive training that will give you all the tools needed to provide support to our customers

**WHAT WE OFFER?**
- Competitive salary
- Continuous training
- Certifications related to the position
- Good working environment
- Remote work