Systems Analyst
hace 7 días
Overview:
**Now is the time to join us**
At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.
**Responsibilities**:
**Who are you?**
**In this role you will wear many hats, but your knowledge will be essential in the following**:
- Ensure secure configuration of all user machines and systems to make sure OS and Anti-Virus patching is up to date.
- Respond promptly to support requests and maintain the 4 hour response and 24 hour fix / escalation SLA.
- Assist in management of file transfer platform, creating and testing new connections, perform updates and changes to existing connections, review automation rules and workflows to aid in issue resolution.
- Assist in maintenance of Active Directory and related accounts and services, including mail and file services through standard tools to ensure settings and accounts created / removed in a timely fashion.
- Create process and user documentation relating to laptop / PC setup and review configurations before delivery to user, ensuring issues are fed back and corrected before deployment.
- Proactively recommend hardware and software solutions and plan replacement processes.
- Assist in the procurement of hardware and software and manage configuration and deployment throughout the organization.
- Track licensing statistics and manages IT asset list, ensuring all records are kept up to date. Help to maintain software licensing requirements.
- Assist in the maintenance and management of at stable and secure internal network.
- Support user training and the optimization of the IT infrastructure to improve business productivity.
- Delivery of assigned projects within a timely manner.
- Assist with special projects as requested.
- You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in._
Qualifications:
**What you bring to the Virgin Pulse team**
**In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including**:
- Associate's degree, or equivalent, in computer science or related discipline.
- Solid understanding of Windows and Mac client operating systems as well as Windows Servers.
- The required working knowledge of FTP and SFTP protocols and understanding of PGP file encryption.
**You also take pride in offering the following Core Skills, Competencies, and Characteristics**:
- Excellent analytical and problem solving skills.
- Strong attention to detail.
- Excellent verbal and written communication skills.
- Strong organizational and the ability to plan well.
- Excellent multi-task and prioritizing skills.
- Ensure system and data security is maintained at a high standard, ensuring the confidentiality, integrity and availability of the Virgin Pulse information systems and networks is not compromised.
- CompTIA - Security+ or similar certification is desirable though not required.
**Why work at Virgin Pulse?
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