Systems Engineer Senior Associate

Job Category Software Engineering Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place. Do you value being part of a company that emphasizes equality, diversity, innovation, and doing right for ourselves, our community, and our customers? The Salesforce Trailhead team aims to positively impact millions of users by helping folks develop new skills, break into new careers, and empower personal connections. We are looking for an ambitious teammate to join our innovative Trailblazer Community engineering team within Trailhead We are a highly collaborative, distributed, multi-cultural team. We use tools like GitHub and Slack to enable collaborative work. We value transparency and honest feedback. Are you an individual who is highly motivated, self-directed, and have a desire to work on a digital experience that fosters success through community? This role is a part of the Trailblazer Community engineering team, which has responsibilities for assigned customer cases, maintaining a dedicated focus to ensure users and partners are incredibly satisfied with our digital experience and platform. We are looking for a Systems Engineering Senior Associate, who is customer-focused and responsible for handling cases of all severities. This is a key role on our Agile team, who is on the “front lines” of our digital product. This responsibility includes working closely with product management, fellow engineers, and support operations. This role is experienced with technical concepts and is highly customer centric. **Responsibilities**: - Maintain, administer and act as a technical expert and a steward of our Salesforce org - Analyze and triage production incidents - Develop deeper insights into incidents and influence the engineering backlog to address repeat incidents and prevent incidents proactively - Understand customer use cases leveraging our platform and services and collaborate with the rest of the engineering organization to identify opportunities to continuously improve - Support product management on requirements gathering and review with clients of the service - Internalize and practice service ownership - Refine practices for intake, prioritization and knowledge sharing - Engage with engineers developing features on our platform and provide consultative support and onboarding guidance - Continuously raise standards of engineering excellence by implementing best DevOps practices - Champion a culture and work environment that promotes diversity and inclusion **Minimum Requirements**: - Certifications: Salesforce Administrator, Advanced Administrator Certification, Platform Developer I - Experience programming in Apex Code or Java - Experience with Object Oriented design and programming, and MVC - Good knowledge of Salesforce's Web Services and good understanding of Salesforce SOQL and security model - Solid understanding of the Software Development Life Cycle (SDLC) and Agile Software development - Experience with sandbox and production deployments - Experience with database concepts and data modeling capabilities - Understanding of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices - Excellent time management and prioritization skills - Experience with technical site operations - Excellent verbal and written communication skills **Nice to have**: - Familiarity with GraphQL, Ruby on Rails, Javascript, CSS, HTML - Strong hands-on experience in automation, scripting - Experience with TechOps and DevOps strategies and practices **About Salesforce** Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" for 12 years in a row. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the