Assistant Student Success Manager

**Assistant Student Success Manager
- Residence Life**

**This is a temporary role for the Fall 2025 Semester.**

Verto is on a mission to provide the best possible start to college for traditional students. We begin by making travel and experiential education a core part of every student's first year. Our participants start college overseas in one of five Verto locations and take fully accredited in-person classes from our Academic Provider, the University of New Haven. After completing 1-3 semesters with Verto, participants seamlessly transfer to one of 40+ partner universities in the United States. Along the way, participants become more mature, empathetic global citizens who have a greater sense of purpose and direction for their lives.

At Verto, we're creating a different model. We're driving the costs down and acceptance rates up. We connect participants to the world and give them a chance to discover who they are before making them choose a major. We're out to build a transformational company that makes higher education more accessible and impactful. We are backed by First Round Capital and other top VCs.

**Position Description**:
The Assistant Student Success Manager for Residence Life is responsible for supervising the life and wellbeing of Verto students in the program housing, the housing search, housing placements in collaboration with appropriate Verto departments, and is the liaison for the communication between students and third-party housing providers on site in case of maintenance requests or concerns.

This is a full-time position that requires frequent and purposeful interactions with students in a variety of settings, with a specific focus on student housing facilities, assuring students' safety and compliance with the Verto Housing Policy. The Asst. SSM will report to Director of Student Success and will take primary responsibility for student conduct cases specifically related to housing/logistics reporting and escalating them when necessary.

The Asst. SSM is responsible to plan all activities pertaining to check-in and check-out of students' housing and to coordinate student success staff during these procedures.

**Responsibilities**:

- Plan and manage housing search and housing placements in collaboration with appropriate Verto departments and local third-party providers
- Oversee housing placements, roommate matching, and conflict resolution.
- Leads/facilitates accountability processes for incidents related to housing violations.
- Develop programming that fosters community building and student engagement.
- Serve as a resource for students facing housing challenges or personal concerns.
- Collaborate with student leaders, housing agencies, and others to improve the residential living experience.
- Coordinate room checks with housing agencies and advisors and communicate the process with staff and students.
- Lead the check in and check out processes, in collaboration with the Student Success leader onsite and the housing agencies.
- Be the liaison for the communication between students and third-party housing providers on site in case of maintenance requests or concerns.
- Assess students' safety in housing and students'compliance with the Verto Housing Policy
- Take primary responsibility for student conduct cases specifically related to housing/logistics
- Is responsible for operational and administrative responsibilities related to the housing services.
- Participate in the review of the Housing Policy and provide meaningful insight on the students' experience related to their housing.
- Participate in the emergency phone rotation and extracurricular activities or excursions if necessary.
- Other Duties, as assigned.

**WHO WE'RE LOOKING FOR**
- **Strategic Thinker**:You can plot the chess moves a year ahead of time and develop a credible plan to deliver amazing value to Verto students and peer colleagues
- **Influential communicator**: You are a thoughtful communicator who can sell ideas, gather resources, and rally stakeholders.
- **Strong Executor**: You value getting things done and hitting deadlines. You have a track record of delivering under pressure.
- **Humble Collaborator**: You bring kindness and empathy to your working relationships and put the team's success before your own.
- **Mission-Driven**: You deeply believe that education has the power to transform lives and you want to give more young people a chance to thrive.

**Requirements and Qualifications**
- Bachelors degree required
- Masters preferred.
- 1-3 years of experience in higher education, student affairs and housing management.
- A passion for learning, experiential education, diversity, inclusivity, travel, global citizenship and, most importantly, for helping students grow and succeed
- Ability to work independently
- Strong computer skills, including Google suite and Microsoft suites, to include Excel, Word, and PowerPoint.
- Well versed in data management to ensure adequacy, accuracy, and legi