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Senior Credits
hace 56 minutos
Additional Job Description **
What You Will Do**:
- Analyze and optimize credit order management processes, identifying trends and recommending improvements to reduce order holds and streamline workflows.
- Serve as an escalation point for complex order review issues, collaborating with supervisors, credit specialists, sales, and finance teams to resolve high-impact cases.
- Oversee and report on order block credit queues, ensuring timely resolution and compliance with divisional credit guidelines.
- Develop and maintain performance metrics, dashboards, and reports for leadership review.
- Provide training, mentoring, and guidance to credit specialists.
- Ensure adherence to SLA timelines and maintain high standards of communication with internal and external stakeholders.
- Support the supervisor in maintaining and updating customer status lists (e.g., temporary never hold customers).
- Research and resolve escalated customer account issues, including past due balances and credit disputes.
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Minimum Qualifications**:
- Bachelor’s degree in finance, accounting, business, or a related field.
- 3+ years of experience working in credit, finance, accounting, customer service, and/or related technical or customer service field
- Advanced knowledge of speaking, writing and reading English
- Proficiency in Microsoft Excel, PowerPoint, and Office Suite.
- Experience with credit/collections and order management systems.
- Strong analytical, organizational, and problem-solving skills.
- Excellent written and verbal communication skills.
-** Preferred Qualifications**:
- Experience leading process improvement initiatives or cross-functional projects.
- Prior experience mentoring or training team members.
- Ability to work independently, manage multiple priorities, and drive results in a fast-paced environment.
- Proven critical thinking skills and decision-making skills
- Experience supporting large corporate customers and handling complex credit scenarios.
**Our Commitment to a Culture of Inclusion & Belonging**
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
