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Remote Client Success Associate
hace 2 semanas
**Overview**
Hello, prospective pickle We are seeking a **Client Success Associate (CSA)** to join our growing Client Success team. The CSA will play a key role in supporting our Customer Success Coordinators (CSCs) and Customer Success Managers (CSMs) by monitoring early client experiences, preparing account reviews, and ensuring satisfaction throughout the onboarding process and customer journey. This role is perfect for someone with a keen eye for detail, a passion for client success, and the ability to identify opportunities to enhance client value. **You must be client-obsessed.**
**Who We Are Looking For**
First, Design Pickle is anything but typical. We're a group of hard-working, creativity-loving individuals from around the world. Do we love pickles, too? Most of us do But don't stress if pickles aren't your thing. It's not a deal-breaker. We do look for a passion and interest in something, though because our employees' uniqueness is what helped make us the great company we are today. We stand by our vision, purpose, and values, and these are mission-critical to how you show up every single day.
**Specific to your role, we're looking for individuals who have**
- 1+ years in a customer-facing role, preferably in a SaaS B2B environment or creative environment.
- Experience with CRM tools (HubSpot preferred) and collaboration platforms like Slack.
- Strong organizational and multitasking skills, with attention to detail.
- A proactive attitude toward identifying churn risks and expansion opportunities.
- A basic understanding of client success metrics such as Net Promoter Score (NPS) and customer retention.
- An eagerness to learn new tools and technology quickly.
- Exceptional written and verbal communication skills, with an understanding of the importance of documenting everything.
**Bonus Pickle Points**
- Familiarity with customer support tools like Intercom.
- Familiarity with Confluence and Jira.
- Experience working with creative teams or managing creative projects.
- Knowledge of Design Pickle's platform or similar creative services tools.
**Key Objectives and Responsibilities**
- Track and identify potential red flags during the first 30 days of client onboarding to ensure a seamless experience. Follow up on post-onboarding metrics to address any risks or concerns.
- Assist in preparing business review documents and account analyses to support the larger Customer Success team.
- Conduct onboarding calls for clients as needed, ensuring clarity around expectations and processes.
- Review client production data to uncover growth opportunities and escalate findings to the Customer Success team.
- Update CRM systems such as HubSpot with relevant client interactions, red flags, and opportunities for growth.
- Document client feedback and suggestions to help improve product and service offerings.
