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Enterprise Support Engineer
hace 3 semanas
**About Us**
Flexiti is one of Canada’s fastest growing fintech lenders. We aim to make our customers’ lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online or in-store to make multiple purchases, within their credit limit, without needing to reapply.
At Flexiti, we work hard, we love what we do, and we have some fun along the way If you are looking for an energizing and innovative work environment with great people and big ideas, we’d love to have you join us
**Application Support Engineer**
Flexiti Financial is looking for an Application Support Engineer to join its IT team. Supporting the Manager of Enterprise Support and the Director of Engineering, the Application Support Engineer will help to support and relieve the pressure on the development teams. You are an expert troubleshooter with the ability to remove roadblocks and ensure smooth day-to-day operations.
**What you will be doing**
- Directly help our customers and vendors by researching & troubleshooting software or hardware related issues
- Work directly with development engineers and business stakeholders to recommend and resolve issues
- Provides accurate & timely updates on issues relating to incident management and support.
- Properly escalate unresolved issues to appropriate internal teams
- Ensure issues and troubleshooting steps are properly logged
- Document technical knowledge in the form of notes and manuals
- Prioritize and manage several open issues at one time
- Work to improve system resilience, including both failover and disaster recovery capabilities.
- Implement automated support processes.
- Implement and monitor mitigating controls such as alerts
**Why you would love to work here**
- You have the opportunity to be a part of an award-winning, fast-growing company
- Our innovative culture promotes on-going learning opportunities with training and mentorship
- A work from anywhere mentality
- A new and vibrant office environment and remote working capability
- Competitive compensation package commensurate to experience plus benefits
**What you should have**
- 3 years’ experience in a support (or related) role
- Advanced SQL skills
- Excellent problem-solving skills
- Bachelor's degree in Information Technology, Computer Science, or relevant field
- Strong written and verbal communication skills
- Belief in the importance of teamwork, cooperation, and communication
- Advanced English level
Nice to have:
- Relational databases (ex. Microsoft SQL Server)
- NoSQL databases (ex. MongoDB)
- Telemetry & Logging Tools (ex. DataDog)
- Incident and Change Management tools (ex. Jira/Service Now)
