Mainframe Sr Operator

**JOB DESCRIPTION**

**Organization Description**

**JOB Description**

_This role requires a wide variety of strengths and capabilities, including:_

Bachelor’s degree or equivalent experience

7 years’ experience in operating and managing the operations of IBM z-Series environments:
Demonstrated leadership of Operational and SRE Teams in a 24X7 support environment including all aspects of people management

Extensive knowledge in administering, troubleshooting Mainframe related components.

Extensive knowledge “Replication” technologies’ such as IBM CSM and GDPS

Expertise in administering z-Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades.

Demonstrated understanding of security standards including a working knowledge of SSH protocol.

Demonstrated working knowledge of transaction-based systems, IMS, CICS, DB2 and WebSphere

Experience in managing external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot hardware and software issues.

Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7.

Demonstrated expertise in Incident/Problem/Change management process and procedures.

Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents.

Ability to host/participate in bridge calls and communicate effectively to large group of individuals at all levels.

Knowledge of industry-wide technology trends, automation tools and best practices

Ability to work in large, collaborative teams to achieve organizational goals.

Demonstrate ability to work independently with strong ownership & communication skills.

Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work.

Knowledge of multiple Batch Scheduling tools, notably CA-7, Control-M and Zeke. Exhibit a good working knowledge of JCL (Job Control Language)

Knowledge in any of these REXX, Ansible, OPS/MVS, Python, or scripting languages

Passionate about building an innovative culture.

Excellent debugging and troubleshooting skills.

Conversant with Netcool support in a large-scale environment.

Demonstrated ability to engage with IBM z-Series Engineering L3/L4/Build Teams on Architecture, Development, Stability & Continuous Improvement of Environment to advance the product’s vision and strategy to satisfy customer needs.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.